Mike Smith's Brain
Microsoft Teams Phone System: Calling Plan
If your company wants to use Microsoft Teams for your phone system, you’re going to have to purchase a calling plan… The calling plan will be approximately $12/month, on top of your company’s Office 365 E3 or E5 license. But…
The Best SD-WAN Vendors: TCP Proxy
Your company needs to reduce latency, packet loss, or jitter, on a site-to-site application. Of course, you’ve been researching if SD-WAN might be the solution. In this video, AeroCom President, Mike Smith, explains why certain SD-WAN vendors might be a better…
The Best Business VoIP Phone Systems: Outlook Calendar Integration
One of your colleagues (at your company), notices your “user status” (on your hosted phone system’s soft phone application), shows “available.” (with a little green dot next to it). So, they try to instant message you… but there is no response. You…
Cloud Contact Center Providers with Seasonal Scalability
Contact and call centers are often seasonal. Your company need dozens (or hundreds), of agents and phone lines during your busy season, and only 10 agents and 5 phone lines, during the off-season. In this short video, AeroCom’s President, Mike…
ISP Aggregators: When do I use one?
What is an ISP Aggregator / ISP Reseller, and when should our company use one? In this short video, AeroCom’s President, Mike Smith, details what an ISP Aggregator is, when your company will need one, and the benefits your company…
The Best SD-WAN Vendors: Firewall and Security Options
How will SD-WAN affect your company’s firewall and security? Will SD-WAN “play nice” with your existing firewall setup? Does SD-WAN include a firewall? What about content filtering and next-gen, UTM security options, like IPS and IDS? Watch the video below to…
Microsoft Teams Phone System: Which License?
Your company is considering replacing your phone system with Microsoft Teams Phone System. So, which Office 365 license does your company need? E3? E5? Is that all you need? In this video, AeroCom President, Mike Smith, tells you which license…
The Best SD-WAN Vendors: Ingress Traffic Shaping
AeroCom President, Mike Smith, explains how some SD-WAN vendors can perform traffic shaping and load balancing on ingress (a.k.a. “inbound”), Internet traffic, in addition to the normal egress (outbound), traffic shaping. Click here to search for SD-WAN service providers that…
Cloud Contact Center Solutions: Phone System Agnostic
Your company needs a better contact center solution, but your phone system still has a lot of life left. Can your organization implement a new contact center solution, over the top of your existing phone system? Search Cloud Contact Center…
The Best Business Phone System: Adding Users
Your company has a lot of employees, who are continually being hired and fired. If that’s the case, you need to make sure your hosted business phone system allows you to manually add or remove users, on-demand. The last thing…