Mike Smith's Brain
SD-WAN Vendors: Do not ignore site-to-cloud
If you’re researching SD-WAN for your company, you’ve probably noticed that there is a delineation, between on-prem-only solutions, and cloud-enabled solutions. If your company’s critical applications are moving to the cloud, you should absolutely take inventory of how your WAN…
Cloud Contact Center Software with Work Force Management
Staffing a call center is tricky. The good news is that the newest cloud contact center software has an application called Work Force Management (WFM), that uses your company’s data to help you do it. In this video, AeroCom President,…
Transitioning to Microsoft Teams Phone System without Pain
You’ve scoured the online articles. You’ve gathered a ton of information. It looks like Microsoft Teams Phone System might be a solid option for replacing your company’s PBX. But how would you make a smooth transition? It certainly won’t be…
Hosted PBX Services for Retail Companies
If your retail organization needs a better phone system, this video is for you. Not all hosted PBX services are equal. Some are better suited for retail companies than others. In this video, AeroCom President, Mike Smith tells you three things…
SD-WAN Vendors with 4G (or 5G) Backup Internet
One of the benefits of SD-WAN is the ability to automatically failover or load-balance between multiple, different ISP connections. But is 4G a good backup Internet connection, to use in conjunction with SD-WAN? In this video, AeroCom President, Mike Smith,…
Cloud Contact Center Software with Artificial Intelligence (AI)
It’s time for your call center managers to stop listening to random call samples. Their time can be used much more efficiently. It’s also time to stop having live agents respond to customers with quick questions that could easily be…
Microsoft Teams PBX. Is it a good fit for our company?
Should your company use Microsoft Teams, for your phone system? What are the pros and cons? AeroCom President, Mike Smith, explains what he’s seen, first hand. As a long-time, enterprise telecom broker, he’s quoted Teams to many companies (as well…
The Best Phone Systems for Large Businesses
Is hosted PBX a good fit for a large business? Yes, it is, but not all hosted PBX vendors are a good fit for large companies. In this video, AeroCom President, Mike Smith, gives you three things that a good…
SD-WAN Vendors: Application Optimization
Your company is interested in improving the performance of a cloud application and you’re researching if SD-WAN might do the trick. You’ve heard that SD-WAN solutions offer the ability to optimize (i.e. reduce the packet loss and latency of), the…
Microsoft Teams PBX Integration
Wondering if your company can use Teams for calling, with your existing phone system? You can’t technically integrate Teams calling with your phone system, but you can run it parallel, using the same phone lines (SIP Trunks, PRI, etc.). In…