Is Microsoft Teams Phone System Reliable? Is there a failover option, for complete redundancy for dial tone? In the video below, Mike Smith explains how you can use Direct Routing as a Service to provide every user with a secondary…
Which cloud call center software solutions are HIPAA compliant, that include SMS text messaging? In the video below, Mike explains how cloud call (contact) center software vendors often vary on what they consider “HIPAA compliant SMS,” and gives you six…
What is SASE? Who are the best SASE SD-WAN vendors? In the video below, Mike Smith explains SASE (secure access service edge), and also tells you some tips on how SASE vendors differ in their product offerings. Want Mike’s recommendations…
Before you do a comparison of companies offering penetration testing services for your organization, make sure you ask the 3 big questions, first. In the video below, Mike Smith lists the 3 big questions, and why you need to ask…
What steps are involved in a cybersecurity risk assessment? In the video below, Mike Smith explains his opinion on the 11 steps involved in a cybersecurity risk assessment, and the order in which they should be taken. Want Mike’s recommendations…
What is Operator Connect, for Microsoft Teams Phone System? You may have heard this term on the Internet, or maybe you saw it inside your Office (or Microsoft), 365 Admin Center… but what does it mean? How is it different…
Is Dialpad’s cloud PBX service good for a medium-size or large business, with approx. 100 – 5,000 employees? In the short video below, long-time business telecommunications broker, Mike Smith, provides you with several of Dialpad’s features, that make their solution…
Your company should not buy Microsoft Teams Phone System, direct from Microsoft. In this short video below, Mike Smith explains the different features required for Microsoft Teams Phone System, and which of them you should buy from Microsoft directly… and…
If your call center agents are multi-tasking, your company needs it’s cloud call center software fully integrated with your phone system software. Your call center agents need robust call center functionality within their softphone app. But they also need the…
Is Nextiva’s cloud PBX solution good for large businesses in 2021? Watch the video below to hear Mike Smith provide you with several features Nextiva offers, which make their solution a great fit for large companies, in particular. Want a…