Your company has a call center and you’re wondering if an AI-Powered Intelligent Virtual Agent (IVA) or bot would be a good fit for your company. Well, I want to share with you where to start by knowing your top…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but you’re not sure if Teams has call center features. In this video, I’ll explain the call center features Teams Phone has,…
Your company has a call center and you’ve done research on generative AI, and you’ve probably heard about the hallucinate issue. Will it make stuff up to answer your customer’s questions? In this video, I explain why an intelligent Virtual…
Your company has a call center and you’re wondering if an AI-powered bot (aka Intelligent Virtual Agent or IVA), is just for voice or can we also use it for digital communication? In this video, I explain which methods of…
Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, is something you should be looking into. But how should you start trying to wrap your brain around how your company can…
Your company is in the market for a new phone system, but as you’re shopping around, you’re not sure if you should be asking for a call center queue, a ring group, or a hunt group? In this video, I…
Your company has a call center and you’re noticing IVA is way better than ever before, and you are wondering “how have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software.” In this video, I cover 3…
Your company is trying to find a good cybersecurity awareness training vendor. But there are a ton of vendors. What’s the difference? In this video, I explain 4 things the best cybersecurity employee training vendors provide. Want my recommendations on…
If your company has a call center, you need to start looking into AI, because it has the ability to dramatically improve your call center in many ways. One of those ways is using an intelligent Virtual Agent (or IVA).…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. Well, how much does it cost in 2024? In this video, I’m going to give you all the pricing information you need,…