You’ve heard about the Queues app for Microsoft Teams, but you aren’t sure if it can handle your company’s call center requirements. I’ve researched the Queues app and talked to industry leaders, and in this video, I’ll tell you what…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, and you are wondering, how does “Call Transfer” work, between Microsoft Teams Phone and 3rd party Call Center Software? In this video,…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. If you’re a large company you need to demand this one thing on your contract. Want my recommendations on the best Teams…
Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, can make your agents better with Quality Management (QM). In this video, I’ll explain 3 ways a bot or IVA can improve…
Your company is in the market for a new call center software, but the first decision should be about CRM/ERP when upgrading your company’s call center software. In this video, I cover why CRM/ERP should be the first thing you…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. If you’ve seen my videos, Teams Phone costs the same as any other cloud phone system but is missing some big features.…
Your company has a call center and you’re wondering if an AI-Powered Intelligent Virtual Agent (IVA) or bot would be a good fit for your company. Well, I want to share with you where to start by knowing your top…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but you’re not sure if Teams has call center features. In this video, I’ll explain the call center features Teams Phone has,…
Your company has a call center and you’ve done research on generative AI, and you’ve probably heard about the hallucinate issue. Will it make stuff up to answer your customer’s questions? In this video, I explain why an intelligent Virtual…
Your company has a call center and you’re wondering if an AI-powered bot (aka Intelligent Virtual Agent or IVA), is just for voice or can we also use it for digital communication? In this video, I explain which methods of…