Your company is in the market for an enterprise AI solution, but there are a lot of options out there. What features should you consider must-haves? One of them is the ability to recognize and redact PII. In this video,…
You work in IT for a medium to large size nonprofit, and your organization is in the market for a new phone system — but you’re wondering if Microsoft Teams Phone System is a good option, and whether the pricing…
Your company is in the market for a new phone system or contact center software solution — and you’re wondering what AI can actually do for your business today. One of the most exciting new products in the space right…
Your medium-large-size company is in the market for a new phone system, and you, as the IT department have heard about Zoom Phone, but you’re curious if it is good for larger companies? In this video, I’m going to go…
Your organization is shopping for an SD-WAN or SASE solution and latency is a top priority. In this video Mike Smith explains why single-pass architecture is the key to reducing latency across your wide area network and which vendors do…
Your company is shopping for new call center software, but you’re worried the transition will overwhelm your agents and make them less productive. I cover 3 tips to make sure that doesn’t happen. About Me Mike Smith has been helping…
Your company is in the market for an enterprise AI solution. But there are a lot of options. What features should you consider “must-haves?” One of them is SOC 2 compliance. In this video, I cover why your company should…
You work for a large company (with hundreds or thousands of employees), and your phone system is end of life… So it’s time to start the phone system replacement project… But your company uses Teams a lot. If that’s the…
You work for a medium to large-size company and the company (hundreds to thousands of employees), is in the market for a new phone system. You’re considering Microsoft Teams Phone System, but you’re wondering how much it costs.In this video,…
Your company has a call center, and it’s time to shop for new call center software. You’ve heard of the big names out there, like NICE CXone, Genesyss, Five9, Zoom, Dialpad, and RingCentral. But what’s the biggest differences between these…