Single Sign-On (SSO), should be near the top of your list of “must-have” cloud PBX features, if you are a mid-size or larger company. In this short video, Mike Smith explains why SSO is vital to ask about, when shopping…
Is Microsoft Teams Phone System a good fit, for a mid-size company, in 2021? You’ve heard of using Teams for your company’s PBX, but is that just something for micro-size companies? Can it handle the requirements of a substantial brick-and-mortar…
Your company is in the market for new cloud call center software, but your call center also needs to be TCPA compliant. Have you thought about having your call center software vendor manage your company’s compliance? If not, you should!…
Is GoToConnect a good cloud PBX solution for a large business in 2021? You’ve heard GoToConnect (formerly Jive), is a great solution for small companies, but is it also a solid fit for medium or large-size companies? In the video…
Which type of SD-WAN vendors are the best, for a company with a single site? In the video below, Mike Smith details why a cloud-enabled SD-WAN vendor is best for organizations with only one site. He explains several features that…
What is the feature, Live Call Transcription, for a cloud PBX system? More importantly, does your company need it? Why? In the video below, Mike Smith explains live call transcription, and gives you some examples of how it will benefit…
Do all of our company’s users/extensions need a Calling Plan for Microsoft Teams Phone System? In the video below, Mike Smith answers this question and also provides tips on how to reduce the cost for Calling Plans on low-usage phones,…
Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer…
Is 8×8 good for a large or medium-size company? Your company is in the market for a cloud PBX solution and you’ve heard of 8×8… but are they a good fit for large organizations with more than 100 employees? Mike…
What is Direct Routing as a Service for Microsoft Teams Phone System? In the short video below, Mike Smith explains Teams Direct Routing as a Service, compares it to alternatives, and provides you with the benefits of DRaaS for your…