Your company’s call center uses Salesforce, and you’ve noticed Salesforce isn’t the best option for your call center software. So how do you get Salesforce Einstein AI to integrate with a separate call center software? In this video, I explain…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but your company has multiple desk phones, but they all use the same extension, and are shared by multiple people who work…
Your company’s call center agents are putting themselves in Do Not Disturb (DND) mode, in order to avoid taking calls. As a result your company’s hold times increase and customer experience decreases. In this video, I’m going to go over…
Your company is in the market for a new phone system and you’re wondering which is better: Microsoft Teams Phone or Zoom Phone? In this video, I’m going to list off the main differences in features and costs between Teams…
Your company’s call center agents might have a lot of silence on their customer interactions. This could be an indication for a training opportunity. In this video, I’m going to explain how your company can use AI call center software…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but what is Microsoft Copilot AI for Teams Phone and Call Center? In this video, I’ll explain how Copilot can benefit your…
Your company has a call center and you’re wondering if an AI-Powered Intelligent Virtual Agent (IVA) would be a good fit for your company, but not sure where to start? In this video, I’m going to explain why identifying the…
You’ve heard about the Queues app for Microsoft Teams, but you aren’t sure if it can handle your company’s call center requirements. I’ve researched the Queues app and talked to industry leaders, and in this video, I’ll tell you what…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, and you are wondering, how does “Call Transfer” work, between Microsoft Teams Phone and 3rd party Call Center Software? In this video,…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. If you’re a large company you need to demand this one thing on your contract. Want my recommendations on the best Teams…