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ITsmiths: Angela Williams, Director II, Enterprise Information Security for Blue Cross Blue Shield of Michigan
Imagine getting straight A’s… Having one of the highest GPA’s in school… Getting tons of accolades for your academics… … and then your parents tell you “good job, but you’re not that smart. You need a more challenging school.” That’s…
SD-WAN Vendors: Pricing for Bandwidth
You’ve been hearing about SD-WAN but how much does it cost? Well, it depends on the type of SD-WAN. [sigh] For instance, on-prem-only solutions are often priced much differently than cloud-enabled. So, let’s tackle at least one of them today. In…
ITsmiths: Trisha Walsh – Director of IT for Yelp
Trisha Walsh, is a global IT leader who has succeeded with some of the world’s biggest brands and coolest companies. She is currently the Director of IT for Yelp… a company with over 6,000 employees and year after year, one…
Cloud Contact Center Software with Analytics
What if, at any moment in time, through your company’s cloud contact center software, you could have a snapshot of the percentage of your customers that are happy, indifferent, and angry, when they’re interacting with your company on the phone,…
Jim Rinaldi: Chief IT Advisor & former CIO of the NASA Jet Propulsion Laboratory
After we all just watched the NASA launch of the SpaceX rocket in May of this year… when you think of one of the coolest places to work, the NASA Jet Propulsion Laboratory has to be one of them, right?…
Microsoft Teams Phone System: Native vs. Integration
Your company is researching a new PBX, and Microsoft Teams seems like a good option to explore, right? There are a lot of hosted PBX service providers offering a “Teams Integration.” But what does that entail? In this video, Mike…
ITsmiths: Michael McGovern – SVP, CTO and CISO for Metro Credit Union
If you’re looking for a good story of an IT professional who worked their way up through the IT department, and eventually became a c-level executive, this is a great episode. Michael McGovern is currently the SVP, CTO and CISO…
Hosted PBX Services that Integrate with Salesforce
Your company is in the market for a new PBX. Your company also uses Salesforce for their CRM, and you’re wondering if it’s worth the additional cost to find a Hosted PBX service provider that can integrate with it. Mike…
ITsmiths: Tyson Lutz, VP of Infrastructure Engineering at Salesforce.com
Have you ever had a great idea for something that might really be able help your company… but it was a little outside the scope of your actual title? Tyson Lutz did. And he found a way to bring it…