1 Shared Device License for Microsoft Teams Phone can be used across 5 Phones

Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but your company has multiple desk phones, but they all use the same extension, and are shared by multiple people who work the sales counter. How will that work with Microsoft Teams Phone?

In this video, I explain how to use 1 shared device license for multiple phones and the 2 rules you have to follow.

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About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

So here’s a scenario that you might have going on in your company. Say there’s a sales counter inside your company and there’s several phones on and around the sales counter and there’s several employees standing around. And your main phone number rings, all those phones at the same time today. anyone who’s working can just go by and pick up the phone and answer it. But none of the employees working really have a dedicated extension just for them. They just have multiple phones lying around and they’re using whichever phone is available. if that sounds familiar to you, or maybe there’s a different scenario where you have multiple phones around the office that aren’t associated with one particular person, they’re what I would call a common area phone. But that phone has to have a live extension and multiple people can pick up the phone if it’s ringing or make a call from that phone.

Now, if you’ve watched my videos I’ve done on Microsoft teams phone system pricing for 2024, you’ll know that if you have a common area phone with Microsoft teams phone, you have to get a shared device license for that phone, for that handset, for that desk phone. So you need a shared device license for each one of those. So but the question then becomes go back to that scenario that I talked about. You have three or four phones that are kind of in a similar proximity and none of them are associated with any particular user, but they’re all using the same phone number. So when the main phone number rings or that one phone number rings, all these phones ring simultaneously.

Do you need a Shared Device License for every single desk phone?

So they don’t need separate phone numbers. The question is, do you need to get a shared device license for each one of those desk phones in order to make this work with teams phone system? Well, the answer, if you ask the wrong person is going to be, yes, you do. But I was talking to one of the service providers that I work with that sells operator connect for teams phone system. And they actually told me a little trick, sometimes lesser known secret that you actually don’t need a shared device license for each one of those phones. And that scenario that I described, I’m going to talk to you about that in this video. So if that sounds familiar, listen, this video, I think it’s going to help you.

My recommendations

But first, before I jump into it, if you’d like my recommendation on the best companies to quote for teams phone system, reach out, send me an email or give me a call (714.593.0011). This is what I do. I will help your company make a lot better decision in a fraction of the time. More information on that at the end of the video, so make sure you check that out. Also, don’t forget to subscribe to the channel so you don’t miss any of my weekly videos that I put out. Sometimes I put out two videos a week, so hey, make sure you don’t miss a thing. Subscribe to the channel. And if you like the video, hey, hit the like button and ring the bell. That’d be great.

Shared Device Licenses can be shared

So I was talking to one of my friends in the industry who in their company sells Microsoft teams phone operator Connect, so they are very knowledgeable on teams phone.

And I said, Hey, you know, here’s the scenario. Like the one I described in the beginning of the video Does every, commentary phone in that scenario need a separate share device license because they’re all sharing the same phone number. Do they all need their own shared device license? And he told me, no, they do not. Microsoft will allow you to use one shared device license for up to five phones. and on top of that, you could have all five phones on the phone simultaneously talking, using the same outbound caller ID for the same phone number. Or they could be taking calls that are coming in on that same phone number. So you have multiple people calling in to the same phone number, multiple people picking up desk phones in that area, up to five different phones. And they can all be talking on the phone simultaneously in only using one shared device license. Pretty cool, right?

2 Stipulations

There’s only a couple stipulations to that. Number one, like I mentioned earlier, they all need to be using the same phone number. you know, that’s part of it. So you have to have up to five. You can have more than five and they all have to be using the same phone number. You can’t have them using different phone numbers.

Number two is they all have to be on the same floor in the same building. I’m assuming that’s probably because of 911 reasons, but I don’t know for sure, But I think that’s the reason why. So those are the two stipulations. But other than that, you can use one shared device license for up to five phones. Now, if your experience has been different and you tried doing that, it doesn’t work. Hey, reach out, put a comment in the comment section. I’d love to hear from you, but that’s what I heard directly from someone who knows. Microsoft teams phone very, very well,

Still confused? Reach out and contact me

If you like my recommendation and the best companies to quote for your organization for teams phone system, especially if you’re a mid-sized company like 50-100 phone system users or more. That’s really my sweet spot. reach out, send me an email or give me a call (714.593.0011). I’m a broker for all the major vendors out there who sell teams phone system for businesses, and they’re all a little different and they all have niches and it’s really the best way to buy teams phone as opposed to going directly to Microsoft and buying a calling plan. You really should be looking at things like operator connect or direct routing as a service if you’re a midsize or large company. I’ll ask you some questions about your companies requirements and based on your answers, I will tell you the vendors your company should be coding and why. Who has the best reputation in the industry? Who has the features that are bolt on, I guess, a mess and things like that, a call center, things that match up with your organization perfectly or introduce you to the best reps to work with at those companies, because I work with them on a normal basis and I’ll oversee the coding process to make sure your company gets the best pricing possible from your vendor of choice.

Well, how much do I charge? The nice thing is the service providers pay me my broker fee so your company doesn’t have to pay me a dime to have me help you and give you recommendations. So there’s absolutely no excuse not to see what I have to say. I’ve been doing this for a long time. I know the industry inside and out, and I love helping companies like yours.