Why Businesses Are Moving Their Contact Center to the Cloud..Should You?

Today, many contact centers worldwide have begun moving to SaaS (hosted) call and contact center platforms- at a quick speed. According to researchers and studies, results have predicted that up to 70% of contact centers will be using a hosted platform by 2014! That’s just around the corner. Is your businesses contact center part of this migration? If not, here are the top 5 reasons why companies are moving their contact center off-premises and into “The Cloud.”

1. Versatililty/Scalability

• Hosted platforms provide a universal call center solution
• Work from virtually anywhere
• Agents can be connected via VoIP or PSTN through soft phones, IP phones or mobile phones
• Managers can login from any browser and view agent activity

2. Free Upgrades

• If your hosted call center platform is upgraded, all customers reap benefits at no additional cost
• New features and improvements are constantly being made
• No additional cost for added features and functionality

3. Business Continuity

• Maintain productivity by logging in from home
• Offers platform redundancy

4. More Efficient Call Routing

• Allows usage of the internet to route inbound calls between multiple remote callers
• The type of equipment your contact center uses does not matter- destination agnostic
• Monitor agents, generate reports, and view real-time telephony

5. Better ROI/TCO

• Capital expenditure to get started is minimal
• Utilizing VoIP increases efficiency and can lower the long term costs
• No expensive equipment to manage or maintain

So do you think switching to the cloud is the right move for your company’s contact center? Give us a call! We represent every telecommunications provider…so let us help you!

Get a side-by-side quote on the best 3 cloud contact center solutions for your company.

Browse reviews on cloud contact center service providers.