- Definition: Primary Rate Interface (PRI), is a digital, voice-only T1 circuit, utilizing ISDN technology. It allows 23 simultaneous calls to take place and also has 1 data/signaling channel which can pass important call information, such as caller ID and Dialed Number Information Service (DNIS).
- Best Fit: Call centers or companies that want direct phone numbers (DID’s), or companies that have a phone system that requires a PRI voice T1 in order to maximize the phone system’s feature functionality.
- Benefits:
- Lower payroll costs. Direct dial numbers dramatically reduce the need to have someone manually answering and routing all calls coming into a business.
- Lower voice costs. You can have fewer phone lines yet an unlimited amount of direct phone numbers.
- Improved efficiency. With DID’s, you can designate specific numbers for tracking advertising campaigns, customer service, etc.
- Available Features with Select Providers
- Automatic incoming call failover
- 2-B Channel Transfer: Allows all trunks to be released when an incoming call is transferred outside of your location.
- Trunk Utilization Reporting
- Outbound caller ID pass-through