Blog
AI for Call Centers: How can AI improve Call Center Quality?
Your company is looking for ways to improve your call center quality and wants to explore AI for call centers. In this video, I explain how AI can improve your Call Center Quality by improving your customer experience, tools for…
Business Phone Systems: 3 Reporting and Analytics Must Haves
Your company is looking for a new business phone system, but what call reporting and analytics are a must have? These are my 3 Must-Haves for Business Phone Systems Reports that show geography Reports that can be customized Ability to…
The Best Call Center Software: Ask your agents these 2 questions
Your company is in the market for a new call center software solution. Before replacing what you have today, ask your agents these 2 questions. In this video, I explain the importance of asking your call center agents questions, first,…
Microsoft Teams Phone System Review 2023
Microsoft Teams Phone System Review 2023 In this video, I walk you through using Microsoft Teams Soft phone, Mobile App, and Admin Portal. I give my opinion on how Microsoft Teams Phone System might be a great fit for your…
Cloud PBX Phone Systems – 6 Preparations Your Company’s LAN
Your company is transitioning from an on-prem phone system to a Cloud PBX phone system. What 6 steps can you take to prepare for the installation? In this video I explain the 6 basic things you can do to prepare…
The Best Cloud Call-Contact Center Software: Go beyond IT
Your company is looking for a new Call Center Software Solution. But before you attend a demo, think about going beyond the IT department. In this video I explain how to take a holistic approach that involves not only the…
Microsoft Teams Phone System: Backup Failover to an Auto Attendant
Is your company concerned about the reliability of Microsoft Teams phone system and looking for a solution like a Backup Failover to an Auto Attendant? In this video I discuss options for failover to a third-party auto attendant when Teams…
The Best Cloud Call Center Software: Desk Phones
Your company is interested in a new call center software, but you’re uncertain whether your agents should use a desk phone, soft phone, or both? In this video I explain which questions you should ask yourself about: Are your agents…
Microsoft Teams Phone: Fax, Paging, and Analog Devices
Your company is considering switching to Microsoft Teams for your phone system, but what about your analog devices such faxes, overhead paging, and door buzzers? I will be explaining how third party-solutions offer ways to integrate analog devices into Microsoft…
The Best Cloud Call-Contact Center Software: Do Not Disturb
You are looking for the best cloud call center software for your company, but your call center manager has asked for a way to prevent agents from putting themselves on do not disturb. In the video below, I explain two…