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Cloud PBX Features: Call Flip/Pull
What is the cloud PBX feature, “Call Flip,” or “Call Pull?” What does the feature do, and why is it useful to a medium-size company? In the video below, Mike Smith explains the call flip/pull cloud PBX feature, and how…
Microsoft Teams Phone System Missing Features in 2021
Which features are missing from Microsoft Teams Phone System in 2021? You’re researching Teams as a possible replacement for your company’s PBX, and you’ve heard Microsoft has some gaps in feature/functionality… but what does that mean? In this video, Mike…
Cloud Call Center Software with One Window for Everything
Today, Mike Smith reviews the advantages of having a cloud call center software application with one window for everything. Your call center agents take calls, but they also respond to emails… and text messages… and process credit card transactions. Is…
RingCentral Cloud PBX Review for Mid-Size Companies in 2021
Mike Smith provides a RingCentral Cloud PBX review for mid-size companies in 2021. As the owner of a business telecom brokerage for 18 years, Mike knows the inside scoop on nearly every major cloud PBX solution in the marketplace. In…
Microsoft Teams Phone System Pricing 2021
Microsoft Teams Phone System looks like a solid option for your organization, but what is Microsoft Teams Phone System pricing in 2021? In this video, Mike Smith details each item your company will need to purchase, according to your company’s…
Amazon Connect Pricing
Your company is researching call center software, and Amazon Connect sounds interesting. But how much does it really cost? In this video, Mike Smith explains the two elements of Amazon Connect cloud contact center pricing that make it so compelling……