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What is Teams Phone Mobile vs. Operator Connect?

Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. But you might also have heard about Teams Phone Mobile and you’re wondering what it is and how it compares to Operator

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How a Business Phone System uses AI Screen Pops to improve customer experience

Your business is looking for a new phone system, and you want to improve your customer experience. In this video, I talk about how AI screen pops help bring new employees up to speed faster and make your customers happier.

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AI Call Recording will help you train agents | The Best Call Center Software solutions

Your company is looking into new call center software, and you want to use AI call recording to help train your agents. In this video, I talk about 2 problems that comes along with call recording and how AI can

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5 Cybersecurity Insurance Requirements for Email Protection

Your company is in the market for cybersecurity insurance, but you’ve heard there are some specific requirements, surrounding email protection? What are they? In this video, I explain 5 cybersecurity insurance requirements for email protection. Want my recommendations on the

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3 Ways the Best SASE SD-WAN Vendors use AI

Your company is in the market for a SASE SD-WAN solution that can utilize AI to help your company. In this video, I explain 3 ways the best SASE SD-WAN vendors use AI Want my recommendations on the best SD-WAN

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How to transition a large company to Microsoft Teams Phone System

Your large company is looking to transition over to Microsoft Teams Phone System, but you have thousands of employees and multiple locations. You’re thinking to yourself, where do I start? In this video, I explain how your large company can

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Does our business need a phone system in 2024?

Does your company still need a business phone system? Before you sell all your phone system let me show you the blind spots you might miss. In this video, I explain why your company still needs a phone system for

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AI is asking if she can complete your ghosted CSAT surveys | Call Center Software

Your company is looking into new call center software, and all your customers are ghosting your customer satisfaction (CSAT) surveys. In this video, I explain how your company can leverage AI to complete all your CSAT surveys to improve your

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Does Microsoft Teams Phone System have SMS & MMS Text Messaging?

Your company is considering buying Microsoft Teams Phone System, but you’re not sure if Teams has SMS & MMS text messaging. The simple answer is no they do not. In this video, I break down 2 alternative solutions for SMS

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Can we keep our company’s phone numbers if we move to a cloud-based business phone system?

Your business is looking for a new phone system, and you’re not sure whether you can keep your company’s phone numbers if you move to a cloud-based business phone system. In this video, I explain 2 exceptions that could prevent

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