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Does our business need a phone system in 2024?
Does your company still need a business phone system? Before you sell all your phone system let me show you the blind spots you might miss. In this video, I explain why your company still needs a phone system for…
AI is asking if she can complete your ghosted CSAT surveys | Call Center Software
Your company is looking into new call center software, and all your customers are ghosting your customer satisfaction (CSAT) surveys. In this video, I explain how your company can leverage AI to complete all your CSAT surveys to improve your…
Does Microsoft Teams Phone System have SMS & MMS Text Messaging?
Your company is considering buying Microsoft Teams Phone System, but you’re not sure if Teams has SMS & MMS text messaging. The simple answer is no they do not. In this video, I break down 2 alternative solutions for SMS…
Can we keep our company’s phone numbers if we move to a cloud-based business phone system?
Your business is looking for a new phone system, and you’re not sure whether you can keep your company’s phone numbers if you move to a cloud-based business phone system. In this video, I explain 2 exceptions that could prevent…
AI is a call dispositioning beast! | Call Center Software
Your company is trying to find a way for your call center agents to disposition calls faster, but without losing accuracy. In this video, I’ll explain why AI is a faster and more accurate way to disposition calls. Want my…
How to record all calls using Microsoft Teams Phone Systems
Your company is considering buying Microsoft Teams Phone System, but you’re not sure how to record calls on Teams. In this video, I break down how to us DRaaS to record calls on Teams Phone System. Want my recommendations on…
Network Infrastructure Management | Cybersecurity Risk Assessment Template
What is the best template to use for a cybersecurity risk assessment, for Network Infrastructure Management? In this video I explain the 8 best practices to protect your company’s data, according to the CIS Framework. Want my recommendations on the…
Use AI to turn agents into all stars | Call Center Software
Your company is looking into new call center software, and your managers don’t have time to score every call from every agent. In this video, I explain how your company can leverage AI to turn your agents into all stars.…
Does Microsoft Teams Phone System Have Custom Call Reports?
Your company is considering buying Microsoft Teams Phone System, but you’re not sure if they have custom call reports. The simple answer is no, Teams does not have custom call reports. But don’t worry. In this video, I will help…
3 Reasons to Lease vs Purchase Desk Phones | Business Phone Systems
Your business is looking for a new phone system, and you’re not sure whether to buy or lease desk phones. I have the answer you’re looking for. In this video, I give 3 reasons on why leasing desk phones is…