Blog
Cloud Call Center Software with Gamification
How do cloud call center solutions incorporate gamification into their product? We all know that the younger workforce is big on gaming… but how can you use that to your advantage to improve your call center’s profitability? In the video…
Cloud Call Center Software with One Window for Everything
Today, Mike Smith reviews the advantages of having a cloud call center software application with one window for everything. Your call center agents take calls, but they also respond to emails… and text messages… and process credit card transactions. Is…
Cloud Call Center Software Pricing
Your company is due for a new call center software solution. A cloud solution is a consideration but… how much is that going to cost? Watch Mike Smith explain the 2 main components of cloud call (contact) center software pricing.…
Is cloud call center software better than on-premises?
Your company’s on-prem call center software is due for an upgrade… but should you replace it with a cloud call center software solution? Which is better? Does cloud offer any additional features? In this short video, Mike Smith gives 3…
Cloud Call Center Software: 3 Common Mistakes
If your company is replacing your call center software, there are a lot of pitfalls you need to be aware of. In this video, Mike Smith talks about 3 common mistakes companies make when evaluating a new cloud call center…
Cloud Contact Center Software with Salesforce Integration
Your company is in the market for a new call center solution… Does your organization also use Salesforce for your CRM? If so, you need to watch this video. In this short video, Mike Smith explains four reasons your company…
Cloud Contact Center Software Comparison
This isn’t your daddy’s old call center software! In this short video, Mike Smith explains why your IT department has to send the calendar invite (to demo new cloud contact center vendors), to your Marketing and Operations departments. Your call…
Microsoft Teams Phone System with Call Center or Contact Center
Your company needs to replace their PBX and you’re thinking Microsoft Teams Phone System might be a good option. But what about your call center? Does Teams offer call center software? Mike Smith explains the best way to purchase Microsoft…
Cloud Contact Center Software with Analytics
What if, at any moment in time, through your company’s cloud contact center software, you could have a snapshot of the percentage of your customers that are happy, indifferent, and angry, when they’re interacting with your company on the phone,…
Cloud Contact Center Software with Artificial Intelligence (AI)
It’s time for your call center managers to stop listening to random call samples. Their time can be used much more efficiently. It’s also time to stop having live agents respond to customers with quick questions that could easily be…