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The Best Cloud Call Center Software: Desk Phones
Your company is interested in a new call center software, but you’re uncertain whether your agents should use a desk phone, soft phone, or both? In this video I explain which questions you should ask yourself about: Are your agents…
The Best Cloud Call-Contact Center Software: Do Not Disturb
You are looking for the best cloud call center software for your company, but your call center manager has asked for a way to prevent agents from putting themselves on do not disturb. In the video below, I explain two…
The Best Cloud Call Center Software: Don’t Duplicate Old Tech
If your company is looking for the best call center software, the first thing you need to think about is avoiding duplicating your company’s current, old technology. In this video, I will explain why using your current tech, as a…
The Best Call Center Software with HubSpot, Salesforce or other CRM Integration: Screen POPs
Your company is in the market for a call center software, that integrates with your CRM, such as HubSpot or Salesforce. But what are “Screen POPs” and how do you know which solution is the best? In the video below,…
The Best Call Center Software: Combine it or separate it?
You’re searching for the best call center software for your company, and you’re wondering: Should we combine it with our phone system software or purchase each, separately? In the video below, Mike explains when it’s best to combine it and…
The Best Call Center Software with HubSpot, Salesforce and other CRM Integration
Which call center software has the best integration with HubSpot, Salesforce and other CRM applications? In the video below, (part 2 of the series), Mike explains how the precursor to that question should be “which CRM integration features does our…
The Best Call Center Software with Hubspot, Salesforce and other CRM Integration
Your company is shopping for a new call center software solution, and you want to know which call center software solutions are the best, considering you also need it to integrate with your company’s CRM, such as HubSpot or Salesforce.…
Which cloud call center software solutions are HIPAA compliant? SMS
Which cloud call center software solutions are HIPAA compliant, that include SMS text messaging? In the video below, Mike explains how cloud call (contact) center software vendors often vary on what they consider “HIPAA compliant SMS,” and gives you six…
Cloud Call Center Software with the Best Mobile App Customer Experience
Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer…