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7 Benefits AI Adds to Call Center Software
YouTube, WordPress, & SpiceWorks Your company is in the market for new call center software, and you’re wondering what benefits AI can add? In this video, I cover 7 of my favorite benefits AI can add to your call center…
The Best AI Contact Center Software for Large Customer Service Call Centers has 7 things
Your company has a large customer service department and it’s time to shop for a new contact center software. A lot of vendors are available and we know you want some AI, but who is the best for customer service…
Should you Install a new Cloud Phone System at the same time as a new Call Center Software Application?
Your company is planning on replacing both your phone system and your call center software. Does timing matter? Should you stagger the installations or do them both at once? In this video, I cover some downsides of staggering and 3…
Why are Large Businesses Moving to Cloud Phone Systems?
Your company is considering moving over a cloud phone system and wondering why so many large companies are moving over. In this video, I explain why cloud business phone systems have been growing rapidly and why it’ll keep growing. Want…
The Biggest Differences Between Cloud and On-Prem Phone Systems for Medium-Large-Size Businesses
Your company is ready to move off your existing on-prem phone system, and you understand this means you’re probably going to move to a cloud phone system. What are the major differences you’re going to need to prepare for? In…
Which Call Center Software Features are Recommended for Your Company?
Your company needs to upgrade your call center software, and you’re wondering which features you should be looking into. It depends on the type of call center you have, and the size of the call center. In this video, I…
What Practical Benefits does AI Bring to Call Center Software?
Your company needs to upgrade your call center software, and you’ve heard a little about AI. Does AI have practical benefits for small or large size call centers? In this video, I go over practical benefits AI can provide for…
4 Tips to Reduce Customer Frustration with your Automation | AI Call Center Software
Your company has a call center, and you’re wondering about the potential benefits of AI automation for your call center. AI can answer customer’s questions quickly, without having to use people.. everyone’s happy. Unless your automation frustrates your customers. In…
Gamification ideas for call center software, that reduce agent absenteeism
Your company’s call center agents are not showing up to work because they don’t enjoy it, but what if there was a way to increase their motivation? In this video, I explain gamification ideas for call center software, that can…
AI Call Summaries Generic vs Custom LLM | AI Call Center Software
Your company has a call center, and you’re wondering if AI call summaries can help eliminate wrap time. I’m here to tell you they can help only if they’re good, if they’re not good agents have to proofread them which…