RingCentral In-Depth Review and Rating for Medium-Large Businesses | Know before you buy in 2026

Your company is in the market for a new phone system and you’re thinking about giving RingCentral a call — but before you do, you’ll want to watch this video.

In this video, I give you my full RingCentral review and rating for 2026, breaking down every major category on a ten point scale so you can see exactly how they stack up against the competition.

Want a demo and quote on RingCentral for your company? Ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

Your company is in the market for a new phone system and you’re thinking about giving RingCentral a call — but before you do, you’ll want to watch this video.
In this video, I give you my full RingCentral review and rating for 2026, breaking down every major category on a ten point scale so you can see exactly how they compare to the competition.
Want a demo and quote on RingCentral for your company? Ask me today.

My Recommendation

If you want a demo or a quote on RingCentral, don’t call them directly — reach out to me. If your company has 25 or more employees, that is my sweet spot. I specialize in medium to large size organizations and I will get you significantly better pricing on RingCentral than if you call them on your own. I will also introduce you to the best rep to work with, get you a great demo, and if you are interested, I will recommend a few competitors worth comparing side by side with RingCentral. Send me an email or give me a call at 714.593.0011. Join the thousands of other companies who have used me to help their company make a better decision in a fraction of the time. Also don’t forget to subscribe to the YouTube channel and go check out AeroComInc.com — you can read and write reviews on providers and filter by features.

Is RingCentral a Good Fit for Your Company?

Before getting into the ratings, here are the types of companies that tend to be a great fit for RingCentral.

If your company makes or receives a high volume of calls — whether that is a large inside sales organization making outbound calls or a customer service department handling inbound — RingCentral is built for that. Their platform performs well at scale for call-heavy teams, and I will explain why as we go through the ratings.

Unique Advantages RingCentral Brings to the Table

RingCentral has one of the best Microsoft Teams integrations in the industry for a business phone system. The RingCentral app embeds directly inside Teams in the left-hand sidebar, so your employees can make and receive calls through RingCentral without ever leaving Teams.

They also recently launched a new AI product called ACE — built specifically for sales teams, giving managers and reps deep AI analytics on every call.

Beyond that, RingCentral has a strong contact center product with concurrent agent pricing, a large global footprint, and the ability to send mass text messages — one to many SMS broadcasting — which very few business phone systems can do.

My RingCentral Review: 8.1 out of 10 for 2026

I grade cloud phone system vendors on a ten point scale across the categories that matter most to medium to large size companies. My overall rating for RingCentral in 2026 is 8.1 out of 10. Here is how I broke it down.

Service Quality: 9 out of 10

RingCentral had a notable outage a year or two ago, but that was an anomaly — they have a strong overall reputation for reliability and uptime. I give them a nine out of ten. I could not give them a ten because of that outage, but nine is a very solid score.

Customer Service: 5 out of 10

This is where things get honest. I have had several customers call me recently with the same complaint — it was hard to get a live person at RingCentral, and in some cases it took close to a week to reach someone who could help. This is not happening with every single RingCentral customer, but it has come up enough times to raise a concern. I think RingCentral may be working through some growing pains right now, and I expect them to address it. But I have to be transparent with my rating, so they get a five out of ten on customer service this year.

Five Year Viability: 10 out of 10

RingCentral has been the market leader in cloud phone systems for a long time. They have one of the largest customer bases in the industry and they are not going anywhere. Ten out of ten — if you sign up with RingCentral, you are not going to find yourself on a grandfathered platform with no development behind it two years from now.

Features: 9 out of 10

RingCentral is doing a lot with AI — the new ACE product for sales teams is a standout addition this year. They also have mass texting capability for one to many SMS campaigns, which is genuinely rare among business phone systems. Overall they match up very well on features against the competition. I give them a nine instead of a ten because there are always one or two features where a competitor has an edge, but RingCentral is very close to the top of the pack on features.

User Experience: 7 out of 10

The platform itself is user friendly and easy to navigate. The reason I land at seven out of ten is simple — most medium to large size companies are using Teams or Zoom for conferencing and instant messaging. RingCentral is not either of those, so employees are typically running RingCentral alongside a separate conferencing platform. That split creates friction in the user experience that I cannot ignore in a rating. If Teams or Zoom is already embedded in your company, RingCentral users will always be context switching between apps.

Admin Experience: 6 out of 10

Adding and removing users in RingCentral is straightforward. The admin portal is easy to use. The reason I knocked this score down is tied directly to the customer service complaints I mentioned earlier. When administrators run into an issue and it takes a week to get someone on the phone, that has a direct impact on how the admin experience actually feels in practice. Six out of ten until that gets resolved.

Pricing: 7 out of 10

RingCentral is competitive on licensing. Where they get a little expensive is the cost recovery fee and E911 fee they charge on top of the base rate — around $5 per user per month in additional fees. That is not unique to RingCentral — most cloud phone system providers charge the same additional fees — but it is worth factoring in when you are comparing quotes side by side. Seven out of ten overall on pricing.

Global Availability: 10 out of 10

RingCentral has a strong global network that covers virtually every country any other major cloud phone system can reach. Ten out of ten — if your company has global locations or global users, RingCentral can support them.

Integrations: 9 out of 10

RingCentral has an open API and pre-built plug and play integrations with all the major CRMs and ERPs — Salesforce, HubSpot, NetSuite, and more. You do not need a programmer to build a custom integration if you are using one of the major platforms. Their Teams integration for the phone system is excellent. The reason I hold them at nine instead of ten is that their Teams integration for the contact center is not as strong — there is no presence sync between RingCentral contact center and Teams at this point. That is a gap worth knowing about if contact center and Teams integration are both priorities for your company.

Hardware: 9 out of 10

RingCentral is not in the hardware business and they are upfront about that. But they are very compatible with the major desk phone brands like Polycom and Yealink, and they do not use proprietary firmware that locks you into their ecosystem. They have also run some aggressive promotions where customers get heavy discounts on hardware as an incentive to sign up. Nine out of ten.

Final Score: 8.1 out of 10

RingCentral is a strong platform and they have been around long enough to earn the trust of thousands of companies. The score is down slightly from last year due to the customer service complaints I have been hearing, but I expect that to bounce back. They are investing in the right areas — AI, features, integrations — and they remain one of the top options for medium to large size companies that make and receive a high volume of calls.

If your company has 25 or more users and you are looking into RingCentral, do not call them directly. Send me an email or give me a call at 714.593.0011. I will get you better pricing, a better sales rep, and a better demo than going direct. I will also ask you about your requirements and recommend a couple of competitors worth comparing side by side. My specialty is companies with 25 to around 5,000 employees on the phone system — that is my sweet spot. I do not charge you anything. Join the thousands of other companies who have used me to help their company make a better decision in a fraction of the time. Don’t forget to subscribe to the YouTube channel and check out AeroComInc.com. Thanks for watching — I’ll catch you on the next one.