Dialpad AI Agent: Live Demo & Review 2026

Your company is in the market for a new phone system or contact center software solution — and you’re wondering what AI can actually do for your business today. One of the most exciting new products in the space right now is Dialpad’s AI Agent.

In this video, I sit down with the Dialpad team for a live demo of their brand new AI Agent feature.

Want my recommendations on the best phone system and contact center solution to quote for your company?

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

You work in IT for a company that’s in the market for a new phone system and possibly call center software — and you’re wondering what AI can actually do for your business today. My name is Mike Smith, I’m the president of AeroCom. Let’s put our heads together on this.

My Recommendations

If you’d like my recommendation on the best phone system and contact center solutions for your company, reach out and contact me. Send me an email or give me a call at 714.593.0011. It doesn’t cost you anything to get my recommendations, and I will get you better pricing than if you go out and get pricing on your own. Join the thousands of other IT professionals who have used me to help their company make a better decision in a fraction of the time. Also don’t forget to subscribe to the YouTube channel and go check out our website AeroComInc.com — you can read and write reviews on service providers and filter by features.

What Is Dialpad’s AI Agent?

I sat down with Connor and Raf from Dialpad to discuss their brand new AI agent product. Dialpad has been known as an AI-forward company for years, and this new product is their next step in that direction. The reason they’re rolling it out is a shift they’ve noticed in the market — AI is getting better and better at solving not just tier one, but tier two customer problems. In fact, Gartner recently released a report saying that by 2029, nearly 80% of all customer issues will be resolved by AI agents. Dialpad has built everything in-house — their own UC platform, contact center, meetings, and chat — and their development team has spent the last six months building out this agent experience from the ground up.

Try Before You Buy

One of the standout things about Dialpad’s AI agent rollout is the try before you buy model. For all new customers, Dialpad is offering 30 days free to test the product and build out a knowledge base library. Setup is low to no code — very simple to get going. The agent can pull from whatever knowledge base your company already has, whether that’s a help center, a CRM, or a set of FAQs. The AI learns from that data and fine-tunes its answers over time.

Agentic AI vs. Generative AI — What’s the Difference?

Raf from Dialpad explained it well. Think of generative AI as informative — it just gives you information back. Here are our office hours. Here’s how you schedule an appointment. Agentic AI takes it a step further by adding actionable items. Instead of just telling you how to schedule an appointment, it actually collects your information and schedules it for you. And it learns over time — even if it doesn’t have the right answer initially, it keeps improving to give more accurate responses rather than hallucinating.

The Live Demo — Exotic Car Rental

To show the product in action, Raf built a demo agent in about 15 minutes for a fictional exotic car rental company. The agent was set up to handle inbound calls, book vehicles, check a Google calendar for availability, collect customer information, and even negotiate pricing — with a guardrail set so it would never go below 30% of the original price. During the live demo, a caller asked to book a Porsche 911 GT3 for a week out of Phoenix Sky Harbor Airport. The agent didn’t have the exact GT3 pricing in its data set, so on its own — without being told to — it found a comparable vehicle, the Porsche 911 Turbo S, used that as a baseline price, and negotiated a final rate of $633 per day when the caller pushed back on pricing. The booking was confirmed and all the details appeared automatically on the calendar. Raf hadn’t programmed it to handle a missing price that way — it figured it out on its own.

What Can the AI Agent Actually Do?

Beyond car rentals, the use cases are wide open. During our conversation, Roth and Connor mentioned several real-world applications already coming up from customers — qualifying leads, tracking packages, helping a moving company route calls to the nearest subcontractor based on the caller’s zip code, and even internal use cases like inventory tracking on a warehouse floor. The agent works across both voice and web chat with the same skill set — no separate configuration needed. SMS, WhatsApp, Facebook, and other channels are on the roadmap beyond the January 2026 general availability release. It’s also available across both Dialpad’s contact center and UCaaS platforms.

Multilingual Support and Interruption Handling

Two other things worth noting. First, multilingual support is coming — it’s already being tested and showing strong results, which is a big deal for companies with customers or employees who speak multiple languages. Second, the agent handles interruptions well. During the demo, the caller cut the agent off mid-sentence and it responded naturally within about a second. Dialpad is also working to get latency down to the one to two second range consistently. The agent also showed it could tune into a specific voice in a loud environment and block out background noise — practical for real-world call center conditions.

Pricing — $1 Per Resolution

The pricing model is straightforward. Dialpad plans to charge $1 per resolution. If the AI can’t resolve the issue and the customer keeps pushing back or the call escalates to a live agent, there’s no charge for that session. You only pay when the AI actually solves the problem.

Internal Use Cases and the Bigger Picture

One of the more interesting parts of the conversation was around internal use. This isn’t just a customer-facing tool. Dialpad sees the AI agent being used internally for things like inventory tracking, HR documentation, sales reporting, and more. The longer-term vision is outbound as well — right now it’s focused on inbound resolution, but outbound capabilities are on the roadmap. Dialpad has been positioning themselves as the AI company in this space for years, and this product is a clear continuation of that direction.

Want a Demo and Quote?

If you’re a medium to large size company looking into AI-powered phone systems or contact center solutions, reach out to me directly. Send me an email or give me a call at 714.593.0011. I’m a broker for all the major providers, I don’t charge you anything, and I’ll make sure you get the right demo, the right people, and the best pricing available. Join the thousands of other IT professionals who have used me to help their company make a better decision in a fraction of the time. Don’t forget to subscribe to the YouTube channel, check out AeroComInc.com, and leave me a comment below. Thanks for watching — I’ll catch you on the next one.