Mike Smith's Brain
Hosted PBX Services for companies with a lot of employees but not much calling
Your company has a lot of employees but they aren’t making a ton of calls. Is Hosted PBX still a good fit? Isn’t it pretty expensive, since you have to pay a monthly fee for every phone system extension? AeroCom…
SD-WAN Vendors: What is Traffic Shaping?
If you are researching SD-WAN for your company, no doubt you have heard the term “traffic shaping” as a feature offered by some of the SD-WAN solutions. In this short video, Mike Smith, explains specifically how the term “traffic shaping”…
Cloud Contact Center Software Comparison
This isn’t your daddy’s old call center software! In this short video, Mike Smith explains why your IT department has to send the calendar invite (to demo new cloud contact center vendors), to your Marketing and Operations departments. Your call…
Microsoft Teams Phone System with Call Center or Contact Center
Your company needs to replace their PBX and you’re thinking Microsoft Teams Phone System might be a good option. But what about your call center? Does Teams offer call center software? Mike Smith explains the best way to purchase Microsoft…
The Best Hosted PBX Services: Know these 8 things before you shop
Your company needs a PBX upgrade… and you’re in charge of the project. Where do you start? There are over 100 vendors to choose from! Mike Smith gives you the magic eight things you need to determine, PRIOR to picking which hosted…
ISPs for Retail Companies
If you’re in charge of IT for a medium or large-size retail company, you know that managing the Internet connectivity isn’t easy. Your company probably has multiple ISP‘s and multiple account numbers, which you’re having to manage across all sites.…
SD-WAN Vendors: Pricing for Bandwidth
You’ve been hearing about SD-WAN but how much does it cost? Well, it depends on the type of SD-WAN. [sigh] For instance, on-prem-only solutions are often priced much differently than cloud-enabled. So, let’s tackle at least one of them today. In…
Cloud Contact Center Software with Analytics
What if, at any moment in time, through your company’s cloud contact center software, you could have a snapshot of the percentage of your customers that are happy, indifferent, and angry, when they’re interacting with your company on the phone,…
Microsoft Teams Phone System: Native vs. Integration
Your company is researching a new PBX, and Microsoft Teams seems like a good option to explore, right? There are a lot of hosted PBX service providers offering a “Teams Integration.” But what does that entail? In this video, Mike…
Hosted PBX Services that Integrate with Salesforce
Your company is in the market for a new PBX. Your company also uses Salesforce for their CRM, and you’re wondering if it’s worth the additional cost to find a Hosted PBX service provider that can integrate with it. Mike…