The growing need to automate call center and customer service systems has led to the growth in popularity of the Interactive Voice Response or IVR system. This technology facilitates the interaction between humans and computers by means of voice and…
EarthLink, Inc.(NASDAQ: ELNK), a leading IT services and communications provider, today announced that it has completed the acquisitionCenterBeam, Inc., a privately-owned company with a 13-year track record…
This video made me laugh. It’s true that the web conferencing platform most businesses are using is pretty user-unfriendly compared…
Hosted Virtual Desktop Infrastructure (Hosted VDI) is truly the future of desktop computing for medium- to large-sized businesses. A hosted virtual desktop provides you with fully functional desktop software, but all the software and data storage runs through cloud-based data…
tw telecom inc., (NASDAQ: TWTC) a leading national provider of managed services, including Business Ethernet, converged and IP VPN solutions for enterprises throughout the U.S. and globally, today introduced its metro 40 Gig and 100 Gig Business Ethernet services in its 75 metro serving areas…
Windstream(Nasdaq:WIN), a leading provider of advanced network communications, announced today during theMitel Business Partner ConferenceinHollywood, Fla., that it has entered into an agreement with Mitel to offer their leading edge MiVoice and MiCollab solutions in a fully managed, cloud-based Unified Communications…
We hear a lot about cloud but one thing that is often overlooked in that discussion is the strain our new ground-breaking user devices…
Windstream (Nasdaq: WIN), a leading provider of advanced network communications, announced last week at the International Avaya Users Group (IAUG CONVERGE2013) in Orlando, Fla., that it is collaborating with Avaya to expand its managed Unified Communications (UC) service offerings to include…
Telecom Expense Management Software (TEM) empowers business owners to reduce their company’s telecom expenses by efficiently administering the full mobile and network-related communications sequence. This compound system organizes and programs the entire automated telecom sequence including business management; invoicing, monitoring…
There are some very good reasons for businesses that need internet services to turn to data center colocation instead of hosting their own IT data center. Let’s look at a few ways these companies and organizations can benefit from…