Your company is looking into Teams Phone, and you’ve heard they have call queues. So you’re wondering if you should just use Teams Phone for your call center software. In this video, I explain 5 downsides of trying to use…
Your company wants to empower your call center agents to develop their skills independently. In this video, I am going to go over 4 call center software reports that enable your agents to monitor their own results for the business…
You’re tasked with replacing your medium or large size company’s phone system (hundreds or thousands of employees), you may have noticed it is NOT the same as installing the same thing for a small company. In this video, I review…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but not sure how to integrate your call center software with Microsoft Teams Phone System. In this video, I will show you…
Your company’s call center uses Salesforce, and you’ve noticed Salesforce isn’t the best option for your call center software. So how do you get Salesforce Einstein AI to integrate with a separate call center software? In this video, I explain…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but your company has multiple desk phones, but they all use the same extension, and are shared by multiple people who work…
Your company’s call center agents are putting themselves in Do Not Disturb (DND) mode, in order to avoid taking calls. As a result your company’s hold times increase and customer experience decreases. In this video, I’m going to go over…
Your company is in the market for a new phone system and you’re wondering which is better: Microsoft Teams Phone or Zoom Phone? In this video, I’m going to list off the main differences in features and costs between Teams…
Your company’s call center agents might have a lot of silence on their customer interactions. This could be an indication for a training opportunity. In this video, I’m going to explain how your company can use AI call center software…
Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone, but what is Microsoft Copilot AI for Teams Phone and Call Center? In this video, I’ll explain how Copilot can benefit your…