Definition: A satellite Internet connection is when an Internet Service Provider (ISP), provides Internet access to a business via a Satellite Dish placed on the roof of the building. Line-of-sight is not required but these connections are typically slow…
Cellular Wireless Internet Access Definition: Cellular Wireless Internet access is an Internet service delivered over a cellular signal, such as 3G, 4G or 5G. Because of the increasing use of mobile devices, this type of Internet access technology is improving…
Definition: Cable Internet access is a type of Internet access delivered to a customer over coaxial cable wire and (similar to DSL), is an inexpensive, lower quality connection that offers a fast download and significantly slower upload speed (A-Synchronous).…
Definition: Digital Subscriber Line (DSL), is a type of Internet access delivered to a customer over copper wires and although it comes in a few different flavors, the most common DSL lines are inexpensive, lower quality connections that offer…
Definition: Primary Rate Interface (PRI), is a digital, voice-only T1 circuit, utilizing ISDN technology. It allows 23 simultaneous calls to take place and also has 1 data/signaling channel which can pass important call information, such as caller ID and…
Definition: Integrated (Converged), Voice Service is when a service provider delivers Voice (a.k.a. “phone service”), Internet and/or MPLS WAN service through the same access circuit that the voice is being delivered on. Along with the circuit itself, the service provider installs an Integrated…
Definition: Voice over Internet Protocol (VoIP), is a technology that takes a traditional voice transmission (in wave form), and transfers it to a data transmission packetized using Internet Protocol (IP). Common VoIP Applications include SIP and Hosted PBX. Available…
Definition: Session Initiated Protocol (SIP), is a type of VoIP protocol used to send phone service over a data circuit, such as an Internet connection or MPLS connection. When SIP calls are sent over an Internet connection (bring your own…
Definition: Plain Old Telephone Service (POTS), are regular, single analog phone lines. Best Fit: Companies needing a back up line (that does not require electricity), fax line, alarm line, modem line or a micro-sized business needing only a few telephone…
Definition: Managed PBX is when a service provider, (for a monthly fee), supplies, manages and maintains an on-premise phone system for a business. Best Fit: Companies with 25+ employees that prefer a hardware-based, on-premise phone system yet do not…