8×8 Business Phone System Pricing Breakdown for Large-Size Companies in 2025

You’re an IT professional for a company with hundreds or thousands of employees, starting the phone system project, and your wondering how much 8×8 costs.
In this video, I compare all of 8×8’s pricing plans X1, X2, X4, X6, X7, and X8 to see which license meets your company’s needs.

Want a demo or quote on 8×8, and their competition? Ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Table of Contents

• Understanding 8×8’s Licensing Structure
• X1 License Overview and Pricing
• X2 License Overview and Pricing
• X4 License Overview and Pricing
• X6 License Overview and Pricing
• X7 License Overview and Pricing
• X8 License Overview and Pricing
• Negotiating Pricing for Large-Size Companies
• When 8×8 Is the Right Fit for Your Organization

Transcript

If you’re an IT professional at a medium to large sized company researching business phone system vendors, you’ve probably come across 8×8. One of the first questions that comes up is simple: how much does 8×8 actually cost? Since Aerocom works closely with larger organizations, this breakdown focuses specifically on pricing trends and license types for companies with 50 or more employees. Smaller business needs can look very different, but for larger organizations, this overview gives you a clear sense of what to expect. Reach out, send me an email or give me a call (714.593.0011)

Understanding 8×8’s Licensing Structure

8×8 offers multiple license levels, each tailored to a different type of user. This tiered structure makes the system flexible, but it also means pricing varies widely depending on what your team requires. The main license levels are X1, X2, X4, X6, X7, and X8 Each tier adds capabilities that match different user roles, from basic users all the way to full contact center agents handling omnichannel interactions.

X1 License Overview and Pricing

The X1 license typically ranges from about $10 to $14 per user per month. The price largely depends on your company’s size and the volume discounts you qualify for. X1 is designed for users who rarely need to use the phone and don’t require enhanced functionality. It provides a live extension but does not support call queues, SMS or MMS, conferencing, or any type of software integration. For companies that have employees who simply need a basic extension, X1 can be an efficient and low-cost option.

X2 License Overview and Pricing

The X2 license is the most common option chosen by 8×8 customers. Pricing usually falls between $14 and $20 per user per month, depending on company size and overall spend. This license is designed for standard users who need normal phone system functionality along with occasional extra features. X2 includes the core phone system features, the ability to join call queues, SMS messaging, conferencing, and CRM integration. The only limitation is that it does not include call center functionality, making it ideal for everyday business users.

X4 License Overview and Pricing

The X4 license generally costs between $23 and $30 per user per month. This tier is geared toward contact center or call center supervisors who need deeper visibility into call performance. It includes features such as wallboards and call analytics, helping supervisors track key metrics like time on hold and overall call activity. If your organization has supervisory staff overseeing call queues, X4 is typically the right fit.

X6 License Overview and Pricing

For standard call center agents, the X6 license runs around $60 to $64 per user per month. This tier is built for users who handle inbound calls and require tools specific to contact center operations. X6 includes real-time reporting, post-call surveys, and queue callbacks. These features support consistent customer experiences and allow agents to manage high-volume environments effectively.

X7 License Overview and Pricing

The X7 license typically ranges from $110 to $115 per user per month. The major differentiator here is omnichannel support. X7 is intended for contact center agents who manage more than just phone calls. With this license, agents can also receive emails in the queue, SMS messages, web chats, and even social media inquiries. For any organization offering multichannel or omnichannel customer support, X7 becomes essential.

X8 License Overview and Pricing

At the top tier, the X8 license usually costs between $130 and $150 per user per month. This is the most feature-rich level offered by 8×8. X8 includes advanced tools such as outbound dialers, speech transcription, quality management, and call sentiment analysis. Companies with complex contact center environments or those focused heavily on data-driven quality control often rely on this license tier. It delivers all the advanced technology 8×8 offers within one package.

Negotiating Pricing for Large-Size Companies

The pricing ranges above are ballpark figures based on trends seen with larger organizations. They aren’t set in stone because service providers often negotiate based on user count and overall contract value. A company with five contact center agents will get different pricing than an organization with 5000. Large enterprises often secure more aggressive discounts, and pricing can shift depending on the combination of licenses purchased. It’s also common to compare 8×8 with other major vendors, and many companies lean on a telecom broker to navigate pricing structures and evaluate alternative platforms efficiently.

When 8×8 Is the Right Fit for Your Organization

8×8 is a strong match for medium to large size companies, particularly those with 50 or more employees needing a business phone system or contact center solution. Companies often appreciate the flexibility across license tiers and the ability to mix and match user types as needed. When evaluating whether 8×8 is the right fit, it’s helpful to compare it alongside other top vendors. Aerocom has long worked with major providers across the industry, helping organizations review multiple platforms, oversee demos, and assess pricing more accurately. For larger enterprises wanting an efficient, informed approach to evaluating 8×8, that guidance can make the decision process much faster and clearer. Reach out, send me an email or give me a call (714.593.0011)