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Cloud Call Center Software with the Best Mobile App Customer Experience
Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer…
Is 8×8 good for a large business?
Is 8×8 good for a large or medium-size company? Your company is in the market for a cloud PBX solution and you’ve heard of 8×8… but are they a good fit for large organizations with more than 100 employees? Mike…
Microsoft Teams Phone System Direct Routing as a Service
What is Direct Routing as a Service for Microsoft Teams Phone System? In the short video below, Mike Smith explains Teams Direct Routing as a Service, compares it to alternatives, and provides you with the benefits of DRaaS for your…
Cloud Call Center Software with Gamification
How do cloud call center solutions incorporate gamification into their product? We all know that the younger workforce is big on gaming… but how can you use that to your advantage to improve your call center’s profitability? In the video…
Cloud PBX Features: Call Flip/Pull
What is the cloud PBX feature, “Call Flip,” or “Call Pull?” What does the feature do, and why is it useful to a medium-size company? In the video below, Mike Smith explains the call flip/pull cloud PBX feature, and how…
The Best SD-WAN Vendors: Reduce Packet Loss on International Routes
Which SD-WAN vendors are the best for reducing packet loss on international routes? Mike Smith explains the 3 types of SD-WAN vendors, and tells you which type will probably be best for keeping packet loss at a minimum, when sending…
Microsoft Teams Phone System Missing Features in 2021
Which features are missing from Microsoft Teams Phone System in 2021? You’re researching Teams as a possible replacement for your company’s PBX, and you’ve heard Microsoft has some gaps in feature/functionality… but what does that mean? In this video, Mike…
RingCentral Cloud PBX Review for Mid-Size Companies in 2021
Mike Smith provides a RingCentral Cloud PBX review for mid-size companies in 2021. As the owner of a business telecom brokerage for 18 years, Mike knows the inside scoop on nearly every major cloud PBX solution in the marketplace. In…
Microsoft Teams Phone System Pricing 2021
Microsoft Teams Phone System looks like a solid option for your organization, but what is Microsoft Teams Phone System pricing in 2021? In this video, Mike Smith details each item your company will need to purchase, according to your company’s…
Amazon Connect Pricing
Your company is researching call center software, and Amazon Connect sounds interesting. But how much does it really cost? In this video, Mike Smith explains the two elements of Amazon Connect cloud contact center pricing that make it so compelling……