Blog
Cloud Therapy: EP 025 – Contact Center Workflow Integration
Learn how inContact’s new contact center feature is allowing cloud/hosted contact centers to integrate diverse workflow tasks into a single contact center queue. Mark Colclasure is a sales engineer for inContact and he will walk you through several examples of…
SIP Service for Dialers
For those companies with call centers (or should I say “contact centers”), you know that some telecom service providers are not fond of dialers. Not to worry, I found some SIP providers that are happy to take your business. During…
Get a Killer Contact Center System… Without Changing Anything
Did you know that you can get an incredible hosted contact center solution without having to change your phone system… or telecom provider? Neither did I – until yesterday. The Old Technology It started last week when our Client Development Executive,…
Sandwiches and Call Recording
Who’s got the best Pastrami? I was chatting with my brother-in-law the other day about our favorite places to go for lunch. At some point, the conversation turned to two large, nationwide sandwich chains that we both had the same…