Blog
5 Steps to Writing a Great Review
Do you have a review that you’d like to post on our website but you are somewhat stuck when it comes to translating your thoughts into a something that others will enjoy reading? It’s not always easy to take your…
Positive Reviews Have Massive Impact
Hi, my name is Mike Smith and I’m a negative reviewer… but I know I need to change. I’m not a restaurant snob, I swear… A few years ago, my wife took me to killer steakhouse near our house. It…
Everyone Wants to Feel Liked
Did you know that telecom and cloud service providers actually hate being mocked about their notoriously bad level of service? Of course… Everyone wants to be liked! Did you know they think they just can’t afford to be “good?” It’s…
Mike Smith’s Brain E14: IPsec VPN or MPLS? Answered.
Welcome to Episode 14! In this Episode, Mike is going to present the solution to the tech scenario presented from episode 13. In this scenario, should your company use MPLS or just an IPsec VPN for it’s WAN? See how…
Are Ethics Situational?
“Hello?” “Hi, this is John from Acme Software.” I just wanted you to know that my boss forwarded me your voicemail and I do not appreciate you going over my head. I’ve told you that we have not yet made…
I’m Shy but I’m Still Good at Purchasing… Here’s How.
As I looked over at my wife, she and I both knew what one another was feeling at the same time. We were sick with disbelief and pity as we watched six year old daughter, from afar, get picked on…
Invent like the Wright Brothers
Innovation is critical to every aspect of your success. From designing the latest product to brainstorming on new ways to market, being creative and collaborative is the name of the game.
Hey IT Pros! Service Providers have a lot in common with you.
Once again, I found myself explaining why Yelp is not a good place to form your opinion on providers. People never stop and think… “Wow, my provider hasn’t had an outage or glitch in 6 months… I think I’ll go on over and post a raving review on Yelp!” Nope… but if you have an issue with a service provider and you get a person in customer care that isn’t very nice… Yelp and everyone around you is gonna hear about it.
The Secret that Nobody Wants to Tell You about Telecom & Cloud Salespeople
For those of you like myself, who despise haggling with salespeople – this blog is for you. I am going to let you in on a secret that I’ve been educating IT Decision makers on for 11 years. Are you ready?
Weekly In-Person Huddles at Work are Essential!
These days, most companies have a digital work structure with many of their employees telecommuting and working remote. While convenient and comfortable for both employers and employees, it’s important to remember the reason why traditional offices and workspaces were created in the first place.