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Use AI to turn agents into all stars | Call Center Software
Your company is looking into new call center software, and your managers don’t have time to score every call from every agent. In this video, I explain how your company can leverage AI to turn your agents into all stars.…
Does Microsoft Teams Phone System Have Custom Call Reports?
Your company is considering buying Microsoft Teams Phone System, but you’re not sure if they have custom call reports. The simple answer is no, Teams does not have custom call reports. But don’t worry. In this video, I will help…
3 Reasons to Lease vs Purchase Desk Phones | Business Phone Systems
Your business is looking for a new phone system, and you’re not sure whether to buy or lease desk phones. I have the answer you’re looking for. In this video, I give 3 reasons on why leasing desk phones is…
Common Area Phones with Microsoft Teams Phone System
Your company is considering buying Microsoft Teams Phone System, but you’re not sure about the common area phones. In this video, I break down the costs, licenses, and alternatives for common area phones. Want my recommendations on the best dial…
5 Questions about Call Center Software Usage Pricing
Ask these 5 questions about usage pricing before buying new call center software. Your company is looking into new call center software, and you’re not sure about the cost. In this video, I’ll tell you the 5 best questions to…
Do we need a reception soft console for our Business Phone System?
Does your reception desk need a sidecar or a reception soft console? Your company is looking into a new phone system, but your confused on which reception desk technology is best. I explain the 3 technologies available and how to…
Microsoft Teams Phone System: Does every user need Teams Phone Standard?
Your company is considering buying Microsoft Teams Phone Systems, but you’re not sure if every user needs Teams Phone Standard. In this video, I explain why every user doesn’t need Teams Phone Standard. Want my recommendations on the best dial…
Call Center Software: Stop Buying the Roadmap
If your company is shopping for a new call center software solution, I need you to do something for me. Stop buying the roadmap. In this video, I explain 3 reasons why you should never buy the roadmap. Want my…
Business Phone System: Don’t let mobile-only users off the hook
If your company is looking for a new phone system and you have a lot of mobile-only users, don’t let them off the hook. In this video, I explain 7 reasons why mobile-only can hurt your company and why they…
Microsoft Teams Phone Systems: Don’t buy a calling plan
If your company has more than 25 users, don’t buy a calling plan. In this video, I’m going to explain 5 reasons not to buy a calling plan from Microsoft. Want my recommendations on the best dial tone providers? Click…