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Are your company’s agents speaking clearly? 6 Reports your AI call center software needs to have
Your company has a call center, and your call center agents are hard to understand, and as a result, creating some misunderstandings with customers. In this video, I cover 6 reports your AI call center software needs to have. Want…
4 Reports that will Empower Agents | Call Center Software
Your company wants to empower your call center agents to develop their skills independently. In this video, I am going to go over 4 call center software reports that enable your agents to monitor their own results for the business…
AI Call Center Software that Integrates with Salesforce Einstein 1 AI
Your company’s call center uses Salesforce, and you’ve noticed Salesforce isn’t the best option for your call center software. So how do you get Salesforce Einstein AI to integrate with a separate call center software? In this video, I explain…
How to Stop Agents From Putting Themselves on Do Not Disturb | AI Call Center Software
Your company’s call center agents are putting themselves in Do Not Disturb (DND) mode, in order to avoid taking calls. As a result your company’s hold times increase and customer experience decreases. In this video, I’m going to go over…
Why does that agent have so much Silent Time? | AI Call Center Software
Your company’s call center agents might have a lot of silence on their customer interactions. This could be an indication for a training opportunity. In this video, I’m going to explain how your company can use AI call center software…
What are the Qualifying Questions with a bot (IVA)? | AI Call Center Software
Your company has a call center and you’re wondering if an AI-Powered Intelligent Virtual Agent (IVA) would be a good fit for your company, but not sure where to start? In this video, I’m going to explain why identifying the…
3 Ways AI Call Center Software with Quality Management (QM) will make your agents better
Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, can make your agents better with Quality Management (QM). In this video, I’ll explain 3 ways a bot or IVA can improve…
Why do customers sign 60-month Business Phone System contracts?
Your company is looking for a new business phone system solution, but weren’t sure to sign a 12, 36, or 60-month contract. Most of my customers sign a 36 or 60-month contract and I wanted to share some interesting tradeoffs.…
How the best AI Call Center Software can improve your company’s sales
Your company is in the market for a new call center software solution. But is it really worth the price tag, to get a solution that has AI features? If your company relies on sales, the answer is yes, it’s…
How a Business Phone System uses AI Screen Pops to improve customer experience
Your business is looking for a new phone system, and you want to improve your customer experience. In this video, I talk about how AI screen pops help bring new employees up to speed faster and make your customers happier.…