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4 Tips to Reduce Customer Frustration with your Automation | AI Call Center Software
Your company has a call center, and you’re wondering about the potential benefits of AI automation for your call center. AI can answer customer’s questions quickly, without having to use people.. everyone’s happy. Unless your automation frustrates your customers. In…
Gamification ideas for call center software, that reduce agent absenteeism
Your company’s call center agents are not showing up to work because they don’t enjoy it, but what if there was a way to increase their motivation? In this video, I explain gamification ideas for call center software, that can…
AI Call Summaries Generic vs Custom LLM | AI Call Center Software
Your company has a call center, and you’re wondering if AI call summaries can help eliminate wrap time. I’m here to tell you they can help only if they’re good, if they’re not good agents have to proofread them which…
Are your company’s agents speaking clearly? 6 Reports your AI call center software needs to have
Your company has a call center, and your call center agents are hard to understand, and as a result, creating some misunderstandings with customers. In this video, I cover 6 reports your AI call center software needs to have. Want…
4 Reports that will Empower Agents | Call Center Software
Your company wants to empower your call center agents to develop their skills independently. In this video, I am going to go over 4 call center software reports that enable your agents to monitor their own results for the business…
AI Call Center Software that Integrates with Salesforce Einstein 1 AI
Your company’s call center uses Salesforce, and you’ve noticed Salesforce isn’t the best option for your call center software. So how do you get Salesforce Einstein AI to integrate with a separate call center software? In this video, I explain…
How to Stop Agents From Putting Themselves on Do Not Disturb | AI Call Center Software
Your company’s call center agents are putting themselves in Do Not Disturb (DND) mode, in order to avoid taking calls. As a result your company’s hold times increase and customer experience decreases. In this video, I’m going to go over…
Why does that agent have so much Silent Time? | AI Call Center Software
Your company’s call center agents might have a lot of silence on their customer interactions. This could be an indication for a training opportunity. In this video, I’m going to explain how your company can use AI call center software…
What are the Qualifying Questions with a bot (IVA)? | AI Call Center Software
Your company has a call center and you’re wondering if an AI-Powered Intelligent Virtual Agent (IVA) would be a good fit for your company, but not sure where to start? In this video, I’m going to explain why identifying the…
3 Ways AI Call Center Software with Quality Management (QM) will make your agents better
Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, can make your agents better with Quality Management (QM). In this video, I’ll explain 3 ways a bot or IVA can improve…