Nextiva Business Phone System Review for Large Companies 2025

Your large company is in the market for a new phone system, and you’ve heard of Nextiva. And you’re wondering if they’re the right fit for your company. 

I’ve been selling Nextiva for many years, and in this video, I’m going to review and rate them for large businesses.

Want a demo or quote on Nextiva? Ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

Your medium to large size company may be in the market for a new phone system. You’ve heard of Nextiva, but what’s the real story? Are they a good provider? What are they good at, and what do reviews say? My name’s Mike Smith, president of Aerocom. Let’s put our heads together on this.

My Recommendations

If you’d like a demo or a quote on Nextiva for your medium to large sized company (50 to 100 employees or more), reach out, send me an email or give me a call (714.593.0011). I’ll help you get a great demo and better pricing than if you went directly to Nextiva. This service is free to you since my company is paid by the providers. Thousands of IT decision-makers from medium to large companies have used me to make better decisions in less time.

More details are at the end of the video. Also, subscribe to the YouTube channel for my weekly videos and check out Aerocominc.com, where you can read and write reviews on providers, sort by features, and watch videos. It’s a unique site worth visiting.

Why Focus on Medium to Large Companies

I always start by explaining who Nextiva is a good fit for. I focus on medium to large companies because that’s my area of expertise. If you’re a small company, my advice may not apply. I’ve worked with Nextiva for many years, so I know them well.

Nextiva may be ideal if your company wants call-path based pricing. This is especially helpful if you have hundreds or thousands of users with extensions but only a small percentage on the phone simultaneously. That pricing model can save your company a lot.

Nextiva is also strong if your company needs many calling features like SMS, MMS, call center capabilities, or integrations with software such as Salesforce or HubSpot.

Nextiva is a good fit, if:

If your company has a small call center, Nextiva may be a great choice. For example, if you’re currently using only a phone system but want to step up to call center software, Nextiva can help. You’d gain features like seeing who’s on hold, queue times, average hold times, and who is or isn’t answering calls.

My Ratings on Nextiva

Next, I’ll rate Nextiva on a ten-point scale I use for service providers. I’ll score them on ten key items that matter to medium and large companies looking for a new phone system. A score of one is the worst, ten is the best.

For service quality and reliability, I give Nextiva an 8 out of 10. They had some issues a few years ago when they built a new platform from scratch, but those glitches have been resolved.

Customer Service and Five-Year Viability

Customer service earns Nextiva a 9 out of 10. They had a temporary setback when many reps were located in Ukraine during the war, but they’ve since recovered and are excellent again. For five-year viability, I rate them 7 out of 10. They’re not among the top three cloud phone system vendors, so I can’t give them a higher score. Still, they’re solid, have invested heavily in their product, and should remain reliable for the foreseeable future.

Features, User Experience, and Admin Experience

Nextiva’s features get a 7 out of 10. They provide SMS, call center software, and strong analytics. However, they haven’t reached the next level with advanced AI or high-end features. Still, they’re strong enough for most medium and large companies.

User experience also gets a 7 out of 10. Their system is easy to use, with continuous improvements based on customer feedback. However, compared to Zoom or Teams, it requires an extra application for messaging and conferencing, which reduces convenience.

For admin experience, I rate them 6 out of 10. While it’s fairly easy to use, the interface can be confusing due to multiple platforms. Additionally, you can’t simply add new users in the admin portal unless you’ve already purchased licenses — you must call Nextiva to add more.

Pricing

For pricing, I give Nextiva an 8 out of 10. They’re competitively priced, especially for contact center solutions, where they offer aggressive rates. Their call-path based pricing also helps large companies with many users who don’t spend much time on the phone, which is a unique advantage.

The downside is the extra fees. Like many providers, Nextiva includes cost recovery fees and per-user fees that can add about $5 per user. This keeps them at 8 instead of a 9 or 10. Still, overall pricing is strong compared to the competition.

Global Availability

Global availability gets a 6 out of 10. Nextiva covers North America and parts of Europe well but doesn’t have strong international presence elsewhere. Compared to other providers with broader reach, they fall short. For companies that only operate in the U.S. or Europe, this may not matter, but for international businesses it’s a limitation.

Integrations

Integrations earn Nextiva a 7 out of 10. They offer many pre-built integrations for CRMs like Salesforce, HubSpot, and Zendesk. These cover most needs of medium to large companies.

However, their Microsoft Teams plug-in isn’t as strong as it could be. This lowers their score, though overall they provide solid integration options for most businesses.

Hardware

For hardware, Nextiva scores 8 out of 10. While hardware isn’t their specialty, they do offer heavily discounted phones under their own brand. These are often inexpensive and sometimes even free. They also provide rental options.

They don’t have a huge selection, which prevents a higher score, but for most companies — especially those transitioning to softphones — their hardware options are sufficient.

Overall Score and Final Thoughts

My overall average score for Nextiva is 7.3 out of 10, which is a good score. Keep in mind that not all categories will matter equally to every company. For example, if your company isn’t global, their lower score in that area may not affect you. Look at the categories that matter most to your business and adjust accordingly.

I enjoy working with Nextiva and find their team reliable. I’ve had many happy customers with them. If you’d like a quote or demo, or want to compare Nextiva with competitors, don’t call them directly. Contact me instead. I’ll help you get better pricing and ensure you’re connected with the right sales team.

As a broker with over 20 years in the industry, I know which providers to avoid and which excel. Best of all, my service is free to you because providers pay my fee. So, reach out, send me an email or give me a call (714.593.0011). Also, subscribe to my YouTube channel for weekly videos, leave me a comment, and check out Aerocominc.com. Thanks for watching, and I’ll see you in the next video.