Microsoft Teams Phone vs Competitive PBX Platforms. Which is better for your company? | Microsoft Teams Phone

Your company is in the market for a new phone system and you’re wondering should your company buy Microsoft Teams Phone, or a different cloud PBX solution?

In this video, I explain which phone system works best for you depending on your company’s requirements.

Want my recommendations on which is better for your company? Ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

your companies in the market for a new phone system and you are considering should we go with Microsoft teams phone system or should we use a different competitive cloud phone system option? That’s a great question. I actually get asked that question quite a bit because that’s my job is to help you folks out with deciding which technology you should use and which providers you should quote.

But it’s it’s kind of a complicated issue. Both are great phone system solutions. Both have specific fits in terms of when they’re the best fit for certain businesses. So what I’m going to do in this video is I’m going to run through the four questions that I go through with my customers that call me and asking them those questions that will help determine which is a better fit Microsoft teams phone system or another cloud phone system solution for your business. So I’m going to cover those four questions that will help you get to the bottom line in this video.

My recommendations

But first, before I get too far ahead of myself, if you’d like my recommendation on the best cloud phone system solution for your company, especially if you have like 50 or more employees, that’s really my sweet spot. Reach out, send me an email or give me a call (714.593.0011). There is no reason why you shouldn’t at least reach out and see what I have to say. I’ve been doing this for over 20 years. I love helping customers on this kind of stuff. More information on that at the end of the video. I will definitely help you make a lot better decision in a fraction of the time.

Also, as always, don’t forget to hit the like button. Subscribe to the channel and leave a comment down below. I’d love to hear what you think about the video or let me know about future videos you’d like me to do.

Teams Phone isn’t a cost saving strategy

so which is the better fit Microsoft Teams phone system or another cloud phone system solution? Well, first thing I want to do, get it right off the bat is I want to say that teams phone system is not a cost saving option as opposed to other cloud phone system solutions. Most of the time that’s the case. So if you’re thinking, hey, maybe we should go to teams phone system to save money, that’s not really the case. Teams phone system. Unless your company has an E5 license, teams phone system is going to cost as much money as any other cloud phone system solution out there. So it’s not a cost saving option. It’s more of what’s the best fit. And that’s what this video is all about, is there’s four questions that I always ask my customers to figure out. If teams phone system is the best fit for them, or if another cloud phone system solution is a better option.

1. How many phone system users?

The first question I always ask is how many phone system users does your company have? Why is that important? Because with teams phone system, if you have a lot of users, meaning thousands, typically those companies aren’t as conscious of the features that you’re using on a daily basis. So they’re not as sensitive to needs when it comes to individual like tiny little features that users might want to use and teams phone system as you might know from my other videos, has some feature gaps. So the bigger the company, the less features you typically need and the more teams phone system might be a better fit for you.

2. Microsoft 365 Tier

The second question I mentioned it a little earlier is what version of Microsoft 365 licensing does your company use today? Why does that matter? Because if you’re using an E5 license today, teams phone system is going to be a lot less expensive than all the other options. If your company is not using E5 licensing teams, phone is going to be the same cost as any other cloud phone system solution on the market. So that obviously makes a difference.

3. Teams use, today?

The third question I always ask is how much does your company use teams today? So are your users all on teams and are they all instant messaging back and forth and creating work groups that work together, whether it’s like a big chat group that they’re all talking back and forth and sharing documents on? Are they using teams to teams calling or they’re using conference calls constantly? Stuff like that. How much are you guys using teams today and is it the whole company or is it just a small group of people maybe in sales that are using teams or something like that? So why that’s important is because if your company really hasn’t adopted teams yet and a lot of people aren’t really using teams, then teams phone system really isn’t that big of a deal compared to everything else. So as opposed to if your company is using teams a ton today for instant messaging and in all types of conferencing and teams, the teams calls and all that, obviously teams phone system is going to be a lot easier of a transition than any other phone system in the marketplace. So that does factor in.

4. Features?

And finally, the fourth and last question category, I should say that I always cover is features. What features, what calling features are really important to your company. And as you’ll see in my other videos, teams phone system does have some major feature gaps. So if the features you need are missing the teams phone system, obviously that factors into the decision. So watch my other video that I do on feature gaps and I pretty much talk about it in almost all the different videos of the things teams phone system does not do today.

Still confused? Reach out and contact me

So that’s it. If you’d like my recommendation on the best phone system option for your company, should you use teams or should your company use another phone system option, especially if your company has more than 50 employees? That’s really my sweet spot. Reach out, send me an email or give me a call (714.593.0011). I would love to help you out and I will help introduce you to the right vendors. To quote, I’ll explain why. I’ll explain the technologies you should be quoting or introduce you to the best salespeople at those vendors and also oversee the coding process to make sure your company gets the best pricing from the vendors of your choice. I’ve been doing this for over 20 years. I’m a broker for all the major service providers out there who provide cloud phone systems and Microsoft teams calling plan options for companies. So based on your companies requirements, I’ll tell you right out of the gate which companies you should be using, which have the best reputation in the industry, which do a great job on customer service and service quality.

Which companies to avoid all that good stuff. And the nice thing is on top of all those benefits, your company does not have to pay me a dime. The service providers pay me my broker fee so you don’t have to pay me anything. So there’s absolutely no excuse not to at least reach out and see what I have to say.