Microsoft Teams Phone System Review & Ratings for Mid-Large Companies in 2025

Your company is in the market for a new phone system. You’re considering Teams Phone System, but how does it compare to the other options on the market?

In this video, I review and rate Microsoft Teams Phone System for Mid-Large size companies in 2025.

Want my recommendations on the best Teams Phone Operator Connect Vendor? Ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

you work in the IT department for a mid to large sized company, meaning hundreds or thousands of employees. And you’re in the market for a new phone system. And Microsoft teams phone system is one of the solutions you guys are considering. But you want to know, hey, is this a good solution in 2025? Should we be moving to it? How does it compare to the other phone system solutions out there? Well, my name is Mike Smith. I’m the president of Aero. Come, let’s put our heads together on this.

My recommendations

So, again, if you’re a mid-sized company and you’re looking into Microsoft teams, hey, watch this video. Great stuff. But even better, reach out, send me an email or give me a call (714.593.0011). I will give you my recommendations on the best operator. Connect vendors that your company should be quoting. For teams phone system, you definitely want to use operator Connect and you definitely want to quote the right vendors. There’s over 100 operator connect vendors out there and I guarantee you they’re not all the same. So to know which one is better or worse for your company’s specific requirements, you’ve got to reach out and talk to somebody like me. I’ve been a broker for all the major vendors out there for over 20 years. I will help you make a lot better decision in a fraction of the time. So send me an email, give me a call. This is what I do. I work with mid to large size companies every single day on the stuff. I love to help you as always, don’t forget to go to our Aerocominc.com Read reviews on providers. Write reviews on providers, See information on providers. watch more blogs, vlogs, all kinds of good stuff. And as always, subscribe to the channel so you don’t miss any of my future weekly videos that I put out.

Teams Phone is Perfect Fit

Well, I can tell you right out of the gate what I would tell you. The best fit for Microsoft teams phone system is if you’re a medium to large sized company, you’re using teams a lot today, like your company uses teams religiously already for instant messaging and conferencing. You have an E5 license, you don’t use the phones a whole lot, so you don’t need a whole lot of features and you use operator connect. So that would be the perfect fit scenario, I would tell you for Microsoft Teams phone system. Now, maybe if you don’t have one or two of those things, Microsoft teams phone system might still be a fit. But I would say that the further you get away from those things, the less and less of a good fit. Microsoft teams phone becomes,

My Ratings for Microsoft Teams Phone System

okay, well, how would I rate Microsoft teams phone system? Well, I’ve been selling Microsoft teams phone system to my medium to large size companies since it came out in 2018. So let me give you my breakdown. And I have kind of a ten point rating system that I use, and I’m going to kind of go over that with you and tell you the overall rating that I would give Microsoft teams phone system. This will be interesting.

Number one, what I say is the most important thing is service quality and reliability. If you don’t have that, you don’t have a good phone system for a medium to large sized company. In my opinion, that to me is number one. On a scale of 1 to 10, one being poor, ten being perfect, I would give Microsoft teams phone system an eight on reliability and service quality. Reason being is just because they’ve had outages continually in the past since 2018. Now it’s not that often, but at least once or twice a year you hear of a microsoft teams phone system outage.

I would say the second most important thing is customer service. If a company does not have good customer service, it’s not a vendor that I ever recommend Microsoft Teams phone system. I would give them a nine on this only if you are using an operator, connect a vendor to supply you with the dial tone and phone numbers for Microsoft teams Phone system. If you’re going directly to Microsoft, I would not give them a nine out of ten in terms of live 24 seven support, that’s nonexistent, right? So if you use an operator connect vendor.

5 Year Viability

five year viability. I think this is important because whatever phone system that your company chooses, you at least want it to be around for five years before the company sells to somebody else. The next thing you know, your platform is grandfathered or they get rid of it altogether and they start changing things. So I like rating companies on a five year viability. Do I think this companies solution is going to be around for at least five more years? And for that, I would give Microsoft teams phone system a nine. I think the chances are really good. It’s going to be around for another five years. Yeah, there’s always a chance they can change things. Hey, Microsoft’s done it in the past, right? It used to be Lync, then it was Skype for business. Now it’s teams phone system, so there is a chance they could come out with something else. They could buy another company and have that replaced teams. And the fact that they’ve had a lot of things on the roadmap since 2018 that are still on the roadmap today and 2025. So they’re not really pouring a ton of R&D into it, not like other systems out there. So there is a little bit of questioning there, but I think five years from now, I think teams, phone systems still going to be around. So I argue that give them a nine on that.

Features

All right. The next category, AI grade phone systems and AR features. Does the phone system have all the features that all the biggest competitors have? Well, this is where Microsoft teams phone system falls short. All right. I give them a five on this one because they don’t have things like call recording, always on call recording, like you’re always recording certain people’s phone calls all the time. They don’t have that. They don’t have SMS text messaging, they don’t have call analytics, they don’t have customizable call analytics, they don’t have a reception console, and on and on and on. Microsoft teams, phone systems. Big problem over the years since 2018 is they have a lot of feature gaps. They still have a lot of those feature gaps. They don’t have call center software. So that’s been since 2018. That’s still the problem today. I give them a five on that one.

UX & AX

Their user experience, I give them a nine. I think teams phone system is pretty easy to use. Yeah, it’s not perfect. Yeah, it doesn’t have every single thing that a user would need, but I give them a nine on that. In terms of the administrative experience, how easy is it to administer teams phone system? I give them a five on that. It’s not that easy to administer. Most small companies I tell don’t even mess with teams. Phone system unless you have an I.T department because setting things up is just not very intuitive in my opinion. So I give them a five okay.

Pricing

Price wise for Microsoft teams phone system for medium to large sized company. I give them a nine and the reason I give them a nine is most medium to large sized companies have an E five license already if you have an 85 license Microsoft teams phone system if you use the right operator, connect vendor. If you’re medium to large sized company, it can be really inexpensive. Check out my video I just did on pricing for Microsoft teams Phone system for medium to large sized companies, it’s like 2 to $4 per month per user if you have any five license. So have to give them a nine on that. That’s really good. And but if you don’t use an operator connect vendor, I would not give them a nine because then you’re having to get teams phone standard, which costs $8 per month per user. And the calling plan on top of that. So you’re end up paying ten $12 to $15 per month per user, depending on how big your company is and what kind of pricing discounts you can get. And simply said all the other vendors are going to be less expensive than that. So if you have a good operator connect vendor and you have an E5 license, great. If you don’t have any five license, I wouldn’t give them a nine. In terms of pricing, there are going to be probably a little bit more expensive than your competitors out there for medium to large sized company

Global Availability & Integration

global availability. I got to give them a ten on this because no company is more globally available than my. Soft. Enough said.

Integration. Does team’s phone system integrate well with CRM systems out there in other software? I give them a one on this. They do not have an open API and that is number one. You got to have an open API and they don’t have pre-built great integration with the most popular apps out there like Salesforce, ServiceNow, Zendesk. They don’t have integration with that stuff. They have a very limited API, so that really limits them on integration. So with integration, I give them a one. If you count dynamics, maybe I’d grade them higher, but that doesn’t really count. That’s in their same ecosystem, that’s their same company. So they integrate really well, dynamics, everything else not so good.

Hardware

And finally, hardware. How do I grade their hardware? I give them a six. The reason why is their hardware is pretty much proprietary. If you want your phone system to work well, you’ve got to get Microsoft certified handset. So it’s only for Microsoft. So they’re more expensive than your typical IP phones that you get for any other of the competitive cloud business phone systems out there. So they’re more expensive, they’re proprietary. So if you change down the road, you’re not going be able to use those same phones with other solutions that you get. So I give them a six on that.

My Overall Sore

So overall, my grade, my rating for Microsoft teams phone system for medium to large sized company is a 7.1 out of ten Pretty good.

Not sometimes the best but again that doesn’t mean for every single company you got to really look at the things I described and apply them to your company. Is that important for you guys like features? I rated them really low. Maybe your business doesn’t need any features, so that’s not very important to you. So maybe that’s 7.1 for you is a little bit different. Maybe you make your own grade for them, but overall, if you like some pricing on Microsoft teams phone system, if you’re a medium to large sized company, you need to reach out, send me an email or give me a call (714.593.0011). I’m a broker for all the major operator, connect vendors out there. Again, there’s over 100 operator connect vendors.

You do not want to pick one randomly or Google it. Just contact me. I’ve been a broker for over 20 years for all these different vendors and I love talking about this stuff. Based on your company’s requirements, I will tell you which vendors I recommend and I will start with the very top. Like I said, service quality and customer service. That is number one. And I’ll work my way down from there all the way down to pricing and all that good stuff. So definitely reach out. Contact me. I’d love to help you on the project. The nice thing is, on top of all that, I won’t charge you anything for my services, the service provider providers, the operator connect vendors.

Still Confused? Reach out and Contact me

They pay me my broker fee so your company doesn’t have to pay me a dime. So there’s no excuse not to at least reach out and get my opinion. And if you don’t like it, no big deal. You don’t have to pay anything. If you like it, you’re going to end up making a lot better decision in a fraction of the time.

So send me an email, give me a call. I’d love to talk to you about this stuff. Also, don’t forget to go to our website, Erica Income Browse around, check it out. Read about different providers, write reviews on the providers you have experience with today. I love to get your reviews on there. And as always, don’t forget to subscribe to the channel so you don’t miss any of my future videos that I put out weekly. All right. Thanks for watching and have a great day.

Want my recommendations on the best Teams Phone Operator Connect Vendor? Ask me today.