Real-life call center challenge…;

I’m working with a company that has agent’s picking up incoming calls all day. They also have office users who aren’t apart of their call center but need one centralized system. They have an old on premise phone system and moving to a different location very soon. The company is growing and they are looking to double the amount of people in their call center within the next couple years. They need a solution that will give them extensive call center applications, control, and easy to add users. This is a perfect cloud/hosted PBX opportunity!

When this company puts their PBX in the cloud, it will give them the ability to have high level functionality for their agents, managers, and users for one low monthly operating cost and no lost capital money. This will also incredibly enhance their customers experience with calls being answered by the right people, faster and more efficiently. If they wanted to buy an on premise system that gives them this type of functionality, it would cost tens of thousands of dollars just to own a hardware that will be inadequate in 3/5 years.

This doesn’t include the cost of paying someone to maintain the hardware monthly and have to upgrade the hardware and software if you want to add a user. Another great value piece, is the ability to have one company provide all your services under one roof (internet, phones, switch, router). This makes management extremely happy only having to deal with one vendor customer service number for all these different aspects of the business. The complete value this model brings to customers is why I believe in the next 10 years it will be difficult to find medium size businesses that don’t use the cloud for their PBX.

Which 3 Call Center Solutions are the best fit for your company?

MY TOP 3