Grow! With a Multi-Channel Approach in 2014!

Global growth consulting firm, Frost & Sullivan believes that the Hosted Contact Center industry is looking to grow tremendously from the years of 2012-2017, compared to the alternative contact-center system that is projected to expand less than half of what a hosted solution has to offer.

Hosted contact solution uses business intelligence to monitor and provide customer interaction and to track the efficiency of a self-service IVR that directly correlates with a better customer experience. With multiple customers being serviced at the same time the call can be routed to the first available person based off of their particular skill to enhance the overall customer experience.

With the New Year, hosted contact centers are looking to grow at a 12.1 percent CAGR with what is defined as a multi-channel approach. The growth of a hosted solution is solely driven by the scalability and flexibility that they can provide to companies looking to grow their business and add new channels and applications. The fact behind that 12.1 growth is linked to their multi-channel approach, interacting with your customers in a quick manner while solving solutions.

With the expansion and popularity growth of a hosted solution, companies are finding that their customer service is increasing while saving a large chunk of change in your IT budget. Hosted contact centers and providers are helping largely when it comes to your monthly cost. Due to the hosted applications, their have been reductions in toll charges as well as maintenance costs.

For more information about the growth of a hosted contact solution, or if you would like to receive quotes and the best pricing from your preferred hosted contact center provider, call AeroCom TODAY! at (877) 465-3505, or you can visit our website at www.aerocominc.com and click “REQUEST A QUOTE”