Mike Smith's Brain
Zoom Phone Review and Demo: What Your Medium-Large-Size Business Needs to Know in 2024
Your medium-large-size company is in the market for a new phone system, and you, as the IT department have heard about Zoom Phone, but you’re curious if they are good? In this video, I’m going to demo Zoom Phone and…
Microsoft Teams Phone System Review + Demo for Medium-Large-Size Companies in 2024
Your business is in the market for a new phone system and you’re thinking about Microsoft Teams Phone System, but as a medium to large-size company, you have some concerns. What can Teams do, what are the limitations, and what…
How to get call reporting and analytics for Microsoft Teams Phone System
Your company is in the market for a new phone system and you’re investigating whether Teams Phone should be considered. One of the issues you have, is your business needs call reporting and analytics, and you’ve heard that this is…
4 Tips to Reduce Customer Frustration with your Automation | AI Call Center Software
Your company has a call center, and you’re wondering about the potential benefits of AI automation for your call center. AI can answer customer’s questions quickly, without having to use people.. everyone’s happy. Unless your automation frustrates your customers. In…
Gamification ideas for call center software, that reduce agent absenteeism
Your company’s call center agents are not showing up to work because they don’t enjoy it, but what if there was a way to increase their motivation? In this video, I explain gamification ideas for call center software, that can…
AI Call Summaries Generic vs Custom LLM | AI Call Center Software
Your company has a call center, and you’re wondering if AI call summaries can help eliminate wrap time. I’m here to tell you they can help only if they’re good, if they’re not good agents have to proofread them which…
Microsoft Teams Phone vs Competitive PBX Platforms. Which is better for your company? | Microsoft Teams Phone
Your company is in the market for a new phone system and you’re wondering should your company buy Microsoft Teams Phone, or a different cloud PBX solution? In this video, I explain which phone system works best for you depending…
Are your company’s agents speaking clearly? 6 Reports your AI call center software needs to have
Your company has a call center, and your call center agents are hard to understand, and as a result, creating some misunderstandings with customers. In this video, I cover 6 reports your AI call center software needs to have. Want…
5 Downsides of trying to use Teams Phone for your company’s Call Center Software
Your company is looking into Teams Phone, and you’ve heard they have call queues. So you’re wondering if you should just use Teams Phone for your call center software. In this video, I explain 5 downsides of trying to use…
4 Reports that will Empower Agents | Call Center Software
Your company wants to empower your call center agents to develop their skills independently. In this video, I am going to go over 4 call center software reports that enable your agents to monitor their own results for the business…