Mike Smith's Brain
Mike Smith’s Brain Episode 20: Shadow IT [Continued]
Hey you trekkies, take a look at part 2 of “Shadow IT” and find out what solution Kirk decides to implement with the help of AeroCom rep Brittany. If you happened to miss part 1, don’t fret you can take…
How to Get Perfect Call Quality on Your SIP Trunks – Part 2
As I discussed in Part 1 of this article, here is something I’m hearing a lot from IT Pros these days. IT Pro: “Do you know of a good SIP provider? We’re planning on implementing an IP-PBX for my company…
Mike Smith’s Brain Episode 19: Shadow IT
Hey all you trekkies…you’re definitely going to enjoy Mike Smith’s Brain E19, as we follow another IT scenario at the Enterprise Corp. in Newport, CA. Find out how Kirk and Jacques deal with Shadow IT in the office… And when…
How to Get Perfect Call Quality on Your SIP Trunks – Part 1
Here is something I’m hearing a lot from IT Professionals, these days. IT Pro: “Who’s the best SIP VoIP provider? We are planning to buy a new IP-PBX for my company with approx. 50 users and we are leaning toward using SIP trunks (via…
Mike Smith’s Brain E18: Cure for the Mondays
Welcome to Mike Smith’s Brain Episode 18! Today Mike will reveal the perfect remedy for the “case of the Mondays” or “phone upgrade from hell” that was presented in Episode 17. Did you know telecom providers could do this?! Save yourself the hassle…
Mike Smith’s Brain E17: The Phone Upgrade from Hell
Welcome to E17 of @mikesmithsbrain and in addition, welcome to The Phone Upgrade from Hell. This is every IT Guy’s worst nightmare…the boss wants to look into changing cellular phone providers for the company!! What will our sysadmin do?? Leave us…
Mike Smith’s Brain E14: IPsec VPN or MPLS? Answered.
Welcome to Episode 14! In this Episode, Mike is going to present the solution to the tech scenario presented from episode 13. In this scenario, should your company use MPLS or just an IPsec VPN for it’s WAN? See how…
Mike Smith’s Brain E16: Cutting Costs with ISDN PRI Phone Service
Welcome to Episode 16! In this follow up episode, Mike talks cutting costs with ISDN PRI T1 lines and scalability options. If you haven’t seen E15: the IT Guy yet, check it out here. Leave us a COMMENT or TWEET AT US to let us know…
Are Ethics Situational?
“Hello?” “Hi, this is John from Acme Software.” I just wanted you to know that my boss forwarded me your voicemail and I do not appreciate you going over my head. I’ve told you that we have not yet made…
Mike Smith’s Brain E15: ISDN PRI T1’s at Multiple Locations
Welcome to Episode 15! You are in for quite a ride as we follow a day in the life of an IT guy… Maybe you can relate to Steven Jones and his relentless workload. What can we do to help…