Mike Smith's Brain
Get a Killer Contact Center System… Without Changing Anything
Did you know that you can get an incredible hosted contact center solution without having to change your phone system… or telecom provider? Neither did I – until yesterday. The Old Technology It started last week when our Client Development Executive,…
Mike Smith’s Brain Episode 23: VoIP SIP Trunks with Great Voice Quality
If your company has an on-premises VoIP system that requires SIP trunks… DON’T think the public Internet is your only way to receive dial-tone. Jerry, Rod and his trusty sidekick are here to tell you all about the next best thing in SIP…
Mike Smith’s Brain Episode 22: Dedicated SIP Trunking
Listen to Mike explain dedicated SIP trunking for VoIP phone systems and how it improves call quality. Also… watch for the editing error. Doh! INTERNS! Did you find it? Need a quote featuring the best 3 dedicated SIP providers for…
Why Flip Flops are Pushing Companies to Cloud Contact Centers
I talk to a lot of IT people who tell me that they are looking at an on-prem phone system for their contact center because of the ROI. My response is always that the one thing that never shows up on…
Mike Smith’s Brain Episode 21: Cloud Call Centers
Watch the A-Team rescue this IT guy from a Cloud Contact Center project. Need to know which 3 contact center solutions are the best fit for your company? Click below. MY TOP 3 About the Host Mike Smith is the Founder…
Corporate Cellular Free Agency
I heard something very cool, but very subtle the other day, when talking to one of our service providers. Make sure you read this carefully, especially for you IT Pro’s who have an AT&T Wireless corporate cellular plan. If you’re…
Mike Smith’s Brain Episode 20: Shadow IT [Continued]
Hey you trekkies, take a look at part 2 of “Shadow IT” and find out what solution Kirk decides to implement with the help of AeroCom rep Brittany. If you happened to miss part 1, don’t fret you can take…
How to Get Perfect Call Quality on Your SIP Trunks – Part 2
As I discussed in Part 1 of this article, here is something I’m hearing a lot from IT Pros these days. IT Pro: “Do you know of a good SIP provider? We’re planning on implementing an IP-PBX for my company…
Mike Smith’s Brain Episode 19: Shadow IT
Hey all you trekkies…you’re definitely going to enjoy Mike Smith’s Brain E19, as we follow another IT scenario at the Enterprise Corp. in Newport, CA. Find out how Kirk and Jacques deal with Shadow IT in the office… And when…
How to Get Perfect Call Quality on Your SIP Trunks – Part 1
Here is something I’m hearing a lot from IT Professionals, these days. IT Pro: “Who’s the best SIP VoIP provider? We are planning to buy a new IP-PBX for my company with approx. 50 users and we are leaning toward using SIP trunks (via…