Mike Smith's Brain
5 Cybersecurity Insurance Requirements for Email Protection
Your company is in the market for cybersecurity insurance, but you’ve heard there are some specific requirements, surrounding email protection? What are they? In this video, I explain 5 cybersecurity insurance requirements for email protection. Want my recommendations on the…
3 Ways the Best SASE SD-WAN Vendors use AI
Your company is in the market for a SASE SD-WAN solution that can utilize AI to help your company. In this video, I explain 3 ways the best SASE SD-WAN vendors use AI Want my recommendations on the best SD-WAN…
How to transition a large company to Microsoft Teams Phone System
Your large company is looking to transition over to Microsoft Teams Phone System, but you have thousands of employees and multiple locations. You’re thinking to yourself, where do I start? In this video, I explain how your large company can…
Does our business need a phone system in 2024?
Does your company still need a business phone system? Before you sell all your phone system let me show you the blind spots you might miss. In this video, I explain why your company still needs a phone system for…
AI is asking if she can complete your ghosted CSAT surveys | Call Center Software
Your company is looking into new call center software, and all your customers are ghosting your customer satisfaction (CSAT) surveys. In this video, I explain how your company can leverage AI to complete all your CSAT surveys to improve your…
Does Microsoft Teams Phone System have SMS & MMS Text Messaging?
Your company is considering buying Microsoft Teams Phone System, but you’re not sure if Teams has SMS & MMS text messaging. The simple answer is no they do not. In this video, I break down 2 alternative solutions for SMS…
Can we keep our company’s phone numbers if we move to a cloud-based business phone system?
Your business is looking for a new phone system, and you’re not sure whether you can keep your company’s phone numbers if you move to a cloud-based business phone system. In this video, I explain 2 exceptions that could prevent…
AI is a call dispositioning beast! | Call Center Software
Your company is trying to find a way for your call center agents to disposition calls faster, but without losing accuracy. In this video, I’ll explain why AI is a faster and more accurate way to disposition calls. Want my…
How to record all calls using Microsoft Teams Phone Systems
Your company is considering buying Microsoft Teams Phone System, but you’re not sure how to record calls on Teams. In this video, I break down how to us DRaaS to record calls on Teams Phone System. Want my recommendations on…
Network Infrastructure Management | Cybersecurity Risk Assessment Template
What is the best template to use for a cybersecurity risk assessment, for Network Infrastructure Management? In this video I explain the 8 best practices to protect your company’s data, according to the CIS Framework. Want my recommendations on the…