Mike Smith's Brain
AI Call Center Software Overview for 2026
Your company has a call center and you’re wondering what AI can actually do for your business today and whether it’s time to start evaluating AI call center software. In this video, I cover the key AI features that modern…
SD-WAN & SASE Solutions Comparison: The Ultimate Shopping Guide
Your company is in the market for an SD-WAN or SASE solution, but as you look at the marketplace you’re feeling overwhelmed by the number of vendors out there. In this video, I run you through the ultimate shopping checklist…
Zoom Phone – What’s New in 2026?
You work in IT for a company that’s in the market for a new phone system, and Zoom Phone is something your organization has heard of — but you’re wondering what’s new with Zoom Phone in 2026.In this video, I…
Enterprise AI that won’t learn off your company’s data
Your company is in the market for an enterprise AI solution, but there are a lot of options out there — and you need to know what features should be on your must-have list. In this video, I cover one…
Microsoft Teams Phone System Education Pricing
You work in IT for a medium to large size school or university that’s in the market for a new phone system, and Microsoft Teams Phone System is one of the options you’re considering — but you’re wondering how much…
My favorite 3 things about Intermedia Unite Business Phone System
Your company is in the market for a new cloud phone system, and you’re wondering which service providers your organization should be quoting and what features matter most for a company your size. One of those providers worth a serious…
Call Center Software Comparison: The 2 types of pricing and which is best
Your company has a call center and you’re in the market for new call center software — but you’re wondering what type of pricing model is the best fit for your organization. In this video, I cover the two main…
SD-WAN & SASE Solutions Comparison: Are small sites a fit?
Your company is in the market for SD-WAN or SASE, but you have small sites — and you’re wondering if the solution is still a good fit for locations that size. In this video, I cover why small sites are…
Enterprise AI: Recognize and Protect PII
Your company is in the market for an enterprise AI solution, but there are a lot of options out there. What features should you consider must-haves? One of them is the ability to recognize and redact PII. In this video,…
Microsoft Teams Phone System Nonprofit Pricing
You work in IT for a medium to large size nonprofit, and your organization is in the market for a new phone system — but you’re wondering if Microsoft Teams Phone System is a good option, and whether the pricing…