Mike Smith's Brain
Long hold times! The Best Call Center Software
Your company has a call center, and it’s time to shop for a new call center software. One of your biggest problems is long hold times! You can solve that. In this video, I cover 4 call center software solutions…
CallTower Teams Phone Operator Connect Review 2025
Your company is in the market for Microsoft Teams Phone system, and you’ve heard CallTower might be an option for Operator Connect, but you don’t know anything about CallTower. In this video, I rate and review CallTower, for Teams Phone…
Enterprise AI: 5 Baby Steps
Your company is in the market for an enterprise AI solution. But it feels a little overwhelming. Where does AI want our data to be? How does it reach it? How do employees know how to use it? Where do…
Nextiva Business Phone System Review for Large Companies 2025
Your large company is in the market for a new phone system, and you’ve heard of Nextiva. And you’re wondering if they’re the right fit for your company. I’ve been selling Nextiva for many years, and in this video, I’m…
4 AI Baby Steps for Call Center Software
Your company has a call center, and it’s time to shop for new call center software. You’ve heard of AI, but where do you start? In this video, I cover 4 easy ways to use AI right now. Want my…
Why Large Companies Use Microsoft Teams Phone System
You work for a medium to large-size company and the company (hundreds to thousands of employees), is in the market for a new phone system. You’re considering Teams Phone System, but you’re wondering if any other large companies use it,…
Zoom Phone vs. RingCentral for Large Companies in 2025
Your company is mid-large size (i.e. 100+ employees), and it’s time to shop for phone systems. You’ve heard of RingCentral and Zoom, but who’s better? In this video, I compare Zoom Phone and RingCentral, and which one is better for…
Comparing the Top 8 SD-WAN Solutions: Meraki, VeloCloud, Cato, Fortinet, Versa, Zscaler, Palo, Aryaka
Your company is in the market for an SD-WAN or SASE solution, but there are a lot of solutions out there. You’ve heard a lot of big names, like Cisco, VeloCloud, Cato, Versa, Zscaler, etc. but how do they compare?…
Enterprise AI: Multi-Model Access
Your company is in the market for an enterprise AI solution, but there are a lot of options. What features should you consider “must-haves?” One of them is Multi-Model Access. In this video, I explain how Enterprise AI Multi-Model Access …
The Best Call Center Software for Salesforce: Customer Activity Sync
Your company has a call center, and it’s time to shop for new call center software. But your company also uses Salesforce, and the new software needs to integrate with Salesforce. Customer Activity Sync is something you should be thinking…