Mike Smith's Brain
Call Center Software Comparison: The 2 types of pricing and which is best
Your company has a call center and you’re in the market for new call center software — but you’re wondering what type of pricing model is the best fit for your organization. In this video, I cover the two main…
SD-WAN & SASE Solutions Comparison: Are small sites a fit?
Your company is in the market for SD-WAN or SASE, but you have small sites — and you’re wondering if the solution is still a good fit for locations that size. In this video, I cover why small sites are…
Enterprise AI: Recognize and Protect PII
Your company is in the market for an enterprise AI solution, but there are a lot of options out there. What features should you consider must-haves? One of them is the ability to recognize and redact PII. In this video,…
Microsoft Teams Phone System Nonprofit Pricing
You work in IT for a medium to large size nonprofit, and your organization is in the market for a new phone system — but you’re wondering if Microsoft Teams Phone System is a good option, and whether the pricing…
Dialpad AI Agent: Live Demo & Review 2026
Your company is in the market for a new phone system or contact center software solution — and you’re wondering what AI can actually do for your business today. One of the most exciting new products in the space right…
My favorite 3 things about Zoom Phone for large companies
Your medium-large-size company is in the market for a new phone system, and you, as the IT department have heard about Zoom Phone, but you’re curious if it is good for larger companies? In this video, I’m going to go…
SD-WAN & SASE Solutions Comparison: Cato, Palo, & Versa — Reduce Latency with Single-Pass Architecture
Your organization is shopping for an SD-WAN or SASE solution and latency is a top priority. In this video Mike Smith explains why single-pass architecture is the key to reducing latency across your wide area network and which vendors do…
3 Ways to Ensure a Smooth Transition to a New AI Call Center Software Solution
Your company is shopping for new call center software, but you’re worried the transition will overwhelm your agents and make them less productive. I cover 3 tips to make sure that doesn’t happen. About Me Mike Smith has been helping…
Enterprise AI: SOC 2 Compliant
Your company is in the market for an enterprise AI solution. But there are a lot of options. What features should you consider “must-haves?” One of them is SOC 2 compliance. In this video, I cover why your company should…
Business Phone System Comparison: Intermedia, RingCentral, and Zoom Phone Teams Integration
You work for a large company (with hundreds or thousands of employees), and your phone system is end of life… So it’s time to start the phone system replacement project… But your company uses Teams a lot. If that’s the…