Mike Smith's Brain

Does your company need a call center queue, a ring group or a hunt group? | The Best Business Phone Systems

Your company is in the market for a new phone system, but as you’re shopping around, you’re not sure if you should be asking for a call center queue, a ring group, or a hunt group? In this video, I

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Why have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software?

Your company has a call center and you’re noticing IVA is way better than ever before, and you are wondering “how have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software.” In this video, I cover 3

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The Best Cybersecurity Awareness Training Vendors Do These 4 Things

Your company is trying to find a good cybersecurity awareness training vendor. But there are a ton of vendors. What’s the difference? In this video, I explain 4 things the best cybersecurity employee training vendors provide. Want my recommendations on

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What is an Intelligent Virtual Agent (IVA), for AI call center software?

If your company has a call center, you need to start looking into AI, because it has the ability to dramatically improve your call center in many ways. One of those ways is using an intelligent Virtual Agent (or IVA).

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Microsoft Teams Phone Pricing Breakdown for 2024

Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. Well, how much does it cost in 2024? In this video, I’m going to give you all the pricing information you need,

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The Best Business ISPs for Large, Multi-Site Companies

You’re working for a large organization, with multiple sites. But with two ISPs at every site, ISP management is getting insane. You have tons of account numbers, a dozen ISPs with a dozen phone numbers, and staggered contract expiration dates.

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Why is Skills Based Routing a Must for Call Center Software?

Your company is in the market for new call center software, but what is Skills Based Routing and why is it a must have feature? In this video, I am going to define Skills Based Routing and provide several use

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Why do customers sign 60-month Business Phone System contracts?

Your company is looking for a new business phone system solution, but weren’t sure to sign a 12, 36, or 60-month contract. Most of my customers sign a 36 or 60-month contract and I wanted to share some interesting tradeoffs.

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Cybersecurity Insurance Requirements for EDR

Your company is applying for a cybersecurity insurance policy, but what are the requirements for EDR? These days, most cybersecurity policies will require a behavioral-based EDR solution, but what does that mean? In this video, I explain what a behavioral-based

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How the best AI Call Center Software can improve your company’s sales

Your company is in the market for a new call center software solution. But is it really worth the price tag, to get a solution that has AI features? If your company relies on sales, the answer is yes, it’s

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