Mike Smith's Brain
The Best Call Center Software: Combine it or separate it?
You’re searching for the best call center software for your company, and you’re wondering: Should we combine it with our phone system software or purchase each, separately? In the video below, Mike explains when it’s best to combine it and…
Microsoft Teams Phone Pricing in 2023
What is the total price for Microsoft Teams Phone in 2023? In the video below, Mike explains Teams Phone total cost, including licensing , dial tone options such as: Direct routing, calling plans, direct routing as a service, and Operator…
Cloud Phone System Cost in 2023
How much does a cloud phone system cost, for a medium-large business in 2023? In the video below, Mike gives you the 4 core pricing structures that vendors offer for cloud phone system solutions, and exact price ranges your organization…
The Best Call Center Software with HubSpot, Salesforce and other CRM Integration
Which call center software has the best integration with HubSpot, Salesforce and other CRM applications? In the video below, (part 2 of the series), Mike explains how the precursor to that question should be “which CRM integration features does our…
The Best Call Center Software with Hubspot, Salesforce and other CRM Integration
Your company is shopping for a new call center software solution, and you want to know which call center software solutions are the best, considering you also need it to integrate with your company’s CRM, such as HubSpot or Salesforce.…
Cybersecurity Risk Assessment Common Findings: Access Control Management
What are the most common findings of a Cybersecurity Risk Assessment, in terms of CIS Control 6: Access Control Management? In the video below, Mike explains the two most common findings, according to his conversations with cybersecurity engineers, performing risk…
Managed Detection and Response Providers Comparison: Pricing
How does the pricing compare, among Managed Detection and Response (MDR) providers? In the video below, Mike how much MDR costs, per endpoint, whether or not they include remediation, and several other aspects of pricing you need to understand before…
Teams Phone System Reliability – Mobile App Failover
Your company is looking at Microsoft Teams Phone System to replace your current PBX. But you’re wondering, is it reliable? In the video below, Mike details one area you might want to think about: Mobile App data network failover to…
Managed Detection and Response Providers Comparison: Recording Network Activity
Your company is evaluating your cybersecurity needs, and you’re thinking of procuring a Managed Detection and Response (MDR) solution. But there are a ton to choose from… how do you compare them? In this video, Mike explains that one of…
Cloud PBX Checklist for Large Companies: Pricing
Where does pricing and cost fit inside the ultimate cloud PBX shopping checklist for large companies? In the video below, Mike explains the different pricing structures available with various cloud PBX service providers, and what type of structure you should…