Mike Smith's Brain
Cybersecurity Risk Assessment Template: Data Recovery
What is the best template to use for a cybersecurity risk assessment, for Data Recovery? In this video, I explain the 5 best practices to protect your company’s data, according to the CIS Framework. Want my recommendations on the best…
The Truth: Don’t Buy Teams Phone System if your company isn’t using Teams
Your company is considering buying Microsoft Teams Phone System, but your users are not using Teams today. Is Teams Phone still a good fit? In this video, I give you 5 reasons why your company should not buy Team Phone…
Business Phone Systems: NEVER shop for a new system before doing these 2 things
Your company is looking for a new business phone system, but before you even shop for a new system make sure you check your contracts. In this video, I explain 2 BIG mistakes to avoid when shopping for a new…
Cybersecurity Risk Assessment Template: Malware Defenses
What is the best template to use for a cybersecurity risk assessment, for Malware Defense? In this video, I explain 7 steps to protect your company from potential malware threats. Want my recommendations on the best companies to quote for…
AI for Call Centers: How can AI improve Call Center Quality?
Your company is looking for ways to improve your call center quality and wants to explore AI for call centers. In this video, I explain how AI can improve your Call Center Quality by improving your customer experience, tools for…
Microsoft Teams Phone System: A Secret for Retail and Manufacturing Companies
You work for a large retail or manufacturing company and have a bunch of common area phones and you are currently exploring the use of Teams Phone System. I have 3 secrets to share with you to lower the price…
The Best SD-WAN:2 Features Your Retail Company Needs to Have
Your retail company is in the market for SD-WAN vendors, but not sure where to start. In this video, I explain 2 features your retail company needs to have. Want my recommendations on the best SD-WAN solutions that your company…
Cybersecurity Risk Assessment Template: Email and Browser Protection
What is the best template to use for a Cybersecurity risk assessment, for email and browser protection? In this video, I explain 7 steps to protect your email and browser from possible threats. Want my recommendations on the best companies…
Business Phone Systems: 3 Reporting and Analytics Must Haves
Your company is looking for a new business phone system, but what call reporting and analytics are a must have? These are my 3 Must-Haves for Business Phone Systems Reports that show geography Reports that can be customized Ability to…
The Best Call Center Software: Ask your agents these 2 questions
Your company is in the market for a new call center software solution. Before replacing what you have today, ask your agents these 2 questions. In this video, I explain the importance of asking your call center agents questions, first,…