Mike Smith's Brain
How to Integrate Microsoft Teams Phone with call center software like Genesys, Five9, and NICE CXone
Your company is medium-large-size, and is in the market for a new phone system, and you’re thinking Teams Phone might be the way to go. But the company has a pretty serious call center, and Teams Phone isn’t going to…
SD-WAN Solutions Comparison: Failover Architecture
Your company is in the market for an SD-WAN or SASE solution, but you need redundancy, because network availability is a huge requirement. In this video, I cover the best failover architecture for SD-WAN or SASE. Want my recommendations on…
Enterprise AI: Role Based Access Control (RBAC)
Your company is in the market for an enterprise AI solution. But there are a lot of options. What features should you consider “must-haves?” One of them is Role-Based Access Control (RBAC). In this video, I cover why Role-Based Access…
The Best Call Center Software Solutions: 5 Ways To Track Abandoned Calls
Your company has a call center, and it’s time to shop for new call center software. But what features should you be looking for? Abandoned call analytics is something you should be thinking about. In this video, I cover 5…
8×8 Business Phone System Pricing Breakdown for Large-Size Companies in 2025
You’re an IT professional for a company with hundreds or thousands of employees, starting the phone system project, and your wondering how much 8×8 costs.In this video, I compare all of 8×8’s pricing plans X1, X2, X4, X6, X7, and…
Is Microsoft Teams Phone Less Expensive than Zoom Phone, RingCentral, 8×8, Cisco webex and Others?
You work for a medium to large-size company (hundreds to thousands of employees) that is in the market for a new phone system. You’re considering Teams Phone System, but you’re wondering how much it costs. Is it less expensive? In…
SD-WAN & SASE Solutions Comparison: Cato Networks vs. VeloCloud
Your company is in the market for an SD-WAN or SASE solution, and you’ve heard of Cato Networks and VeloCloud. Or maybe you have VeloCloud today, and you want to know how Cato compares. Are they similar? How are they…
The Best Call Center Software Solutions: 5 Reasons Omni-Channel is Awesome
Your company has a call center, and it’s time to shop for new call center software. But what features should you be looking for? Omni-Channel is one of them. In this video, I explain 5 reasons Omni-Channel can help your…
DialPad Full Demo for Large Companies
Your business is in the market for a new phone system and you’re thinking about DialPad, but you’re curious if it’s a good fit for your company. In this video, I do a full demo with Connor from DialPad, covering…
Microsoft Teams Phone System Overview for Large Companies
You work for a medium to large-size company and the company (hundreds to thousands of employees), is in the market for a new phone system. You’re considering Teams Phone System, but what do you need to know? In this video,…