Medium and large businesses with a fairly small IT department and a large volume of calls from multiple locations can benefit from SIP services that help to streamline many operational aspects of an organization.
What is SIP?
SIP is short for Session Initiated Protocol, which is voice and video calls over IP (Internet Protocol) and an IETF (Internet Engineering Task Force) signaling type protocol. In lay terms, SIP helps to control the communication sessions of video and voice over the IP, and the IETF is responsible for the development and promotion of internet standards.
SIP calls sent over MPLS (Multi-Protocol Label Switching, private VPN, or Virtual Private Network) can be controlled in terms of the quality of the voice, and the standard of quality is usually guaranteed by the SIP provider.
Who Should Use SIP?
SIP is best designed for companies with a fairly high call volume. One of the advantages of SIP is that companies can have centralized phone service that appears local to the customer. For example, a company’s call center may be in Iowa and calling customers in Ohio, and the use of SIP system would allow for the Ohio customer to see a local phone number, yet any call back from this customer would ring into the Iowa location.
Features of SIP
In addition to localization of the phone numbers, SIP can be used by medium to large organizations to better facilitate company communications through two-party or multiple-party sessions. SIP allows for video conferences, instant messaging, live streaming of multimedia, file transfer, and online games.
Benefits of SIP
One of the key benefits of SIP is reduction in the cost of phone lines for the user. A company using SIP will need fewer lines while simultaneously increasing the redundancy of their system. With SIP, there are many more fail over routes for incoming calls, which translates to shorter wait times for customers. The ability to manage calls through a centralized location is also increased through SIP by allowing nationwide local numbers to ring into one central phone center, as discussed above.
SIP is a great option for medium – and large-sized companies that need a scalable and feature-rich voice solution.
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