8×8 Business Phone System Review for Large Companies in 2025

Your company is in the market for a new phone system and you’ve heard of 8×8. 8×8 is one of the longest-standing, cloud-based business phone system service providers around. But are they a good option for a large business in 2025?

In this video, I rate and review 8×8 for large companies in 2025.

Want a demo or quote on 8×8, and their competition? Ask me today.

About Me

Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks.

Transcript

Eight by eight is one of the longest standing cloud phone system vendors out there. But are they still good for a large company in 2025? My name is Mike Smith. I’m the president of. Come, let’s put our heads together on this.

My Recommendations

But first, if you’d like pricing or a demo on 8×8, don’t just pick up the phone and call them directly or chat with somebody on their website. Actually, reach out and contact me. reach out, send me an email or give me a call (714.593.0011). I will make sure you get much better pricing on 8×8, get a great demo, get introduced to the best salespeople to work with at 8×8, and I’ll oversee the whole thing, especially if your company is over 50 employees. That’s really my expertise—midsize companies, like 50 to maybe 5,000 employees. Reach out, send me an email, or give me a call. I’d love to help you. I will also help you compare 8×8 to similar options, including other competitors I’d recommend. Join the thousands of IT professionals who have used me to help their company make a better decision in a fraction of the time, and it won’t cost your company anything. So definitely send me an email, give me a call. Also, don’t forget to subscribe to my YouTube channel so you don’t miss my weekly videos. Go check out our website, Aerocominc.com. I guarantee you’ve never seen a website like that. You can read reviews on providers, write reviews, watch videos, and sort providers by features. All kinds of cool stuff.

Is 8×8 a Fit for Large Companies?

All right. Is 8×8 a good fit for large companies? Well, first of all, why am I talking about large companies? That’s because my expertise is medium to large size companies. So this review is going to focus on medium to large sized businesses. If you’re a small company, take this review with a grain of salt because it might not directly apply to your business. As I always do with these reviews, I like to start out with where 8×8 is a particularly good fit. I would say 8×8 is a particularly good fit if your company is looking for both a phone system service provider and a contact center application on the same platform—that’s where 8×8 shines. They do a pretty good job. 8×8 might be one of the vendors I’d recommend for that, though it depends on your other requirements. But that’s where they’re a really good fit. Now I’d like to get into the actual review of 8×8. The way I do this, if you’ve seen any of my other videos, is by reviewing service providers based on ten factors that I think are really important for medium to large size companies evaluating a phone system. I grade the service provider on a scale of 1 to 10 on each of these items—one being the worst, ten being the best. Overall, I give 8×8 a 7.3 rating. Let’s dive in and see why.

Service and Customer Experience Ratings

Service quality: I give 8×8 a 9 out of 10. They do a pretty good job. My 8×8 customers do not complain about downtime, outages, or call quality issues. Overall, a solid score. Customer service: I also give 8×8 a 9 out of 10. Very good rating. I have not had complaints from customers about 8×8’s customer service. They seem to do a great job for medium to large size companies. If customers need something, they’re able to get it through 8×8’s service team. Five-year viability: this one is trickier. I ask whether 8×8 will still be around five years from now. In technology, five years is a long time. Companies get bought and sold. For 8×8, I give them a 5 out of 10. Why? Because I simply don’t know. It’s not great, not bad—just uncertain. They’re big enough that if they aren’t around in five years, they’ll likely be acquired by another vendor who will continue the platform. But again, who knows. They’re solid, but less popular than some major vendors. That gives them a decent chance, but the uncertainty keeps their score at 5 out of 10.

Features and User Experience

For features, I give 8×8 an 8 out of 10. They have many strong features, including a great contact center product. They cover the basics: SMS, analytics, reporting, and more. Still, I give them an 8 instead of a 10 because they’re missing a few things—like better integration of 8×8 into the phone system app or a stronger Teams plug-in. For user experience, I give them a 6 out of 10. Users can navigate the platform fairly well, and I haven’t heard complaints that it’s too difficult. However, in demos, a few people suggested that the platform could be upgraded to improve user experience. Also, 8×8 isn’t Teams or Zoom, which are the most prevalent conferencing and instant messaging applications. Most medium to large businesses already use Teams or Zoom, so using 8×8 requires a separate app for phone systems. That makes things more cumbersome, which lowers the score. Overall, a decent but not stellar 6 out of 10.

Admin Experience and Pricing

On the administrator experience, I give 8×8 an 8 out of 10. Customers tell me the admin tools are easy to navigate and understand. It’s missing a few extras like drag-and-drop auto-attendant setup, but overall still very strong. Pricing gets a 5 out of 10—right in the middle. Not high, not low. They do have some extra per-user fees, which I dislike. But to be fair, almost every cloud phone system vendor does this. They also don’t offer call-path-based pricing, which some companies prefer. Instead, they stick to flat-rate, per-user pricing. Overall, that lands them at 5 out of 10 on pricing. Global availability is a strong suit, earning them 9 out of 10. They have one of the largest global networks for cloud phone systems, making them a solid option for international businesses.

Integration and Hardware

For integration, I give 8×8 an 8 out of 10. They have many pre-built integrations with popular apps like Salesforce, HubSpot, and more. Their Teams integration could be stronger, which is why I dock a couple points, but overall it’s a very good score. Hardware gets a 6 out of 10. Like most cloud phone vendors, hardware isn’t their specialty. They can sell or rent hardware, but it’s agnostic—meaning it works with many cloud vendors, not just 8×8. That’s a plus, but it’s not proprietary or advanced enough to raise the score higher. Overall, 6 out of 10 for hardware.

Want a quote or demo on 8×8?

So overall, 8×8 gets a rating of 7.3 out of 10. That’s a strong score, with many happy customers. They do a really good job. If you’d like to see a demo, get more information, or secure guaranteed lowest pricing, don’t contact them directly—reach out to me, send me an email or give me a call (714.593.0011). That’s how you can say thanks for this review. I’ll introduce you to the best reps at 8×8, set up a great demo, and get you competitive quotes. Plus, I can give you side-by-side recommendations comparing 8×8 with other cloud phone vendors I recommend. And the best part: my services are free. Your company won’t pay a dime. I’ve been doing this for over 20 years, and I know the industry inside and out. Join thousands of other IT professionals who’ve used me to make better decisions in less time. Don’t forget to subscribe to my YouTube channel for weekly videos, and check out our website, Aerocominc.com. Thanks for watching, and I’ll catch you on the next one.