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Cloud Call Center Software with the Best Mobile App Customer Experience
Can your cloud call center software improve customer experience, within your company’s mobile app? In the video (below), Mike Smith provides several ways cloud call center software vendors (by integrating into your company’s mobile app), are able to improve customer…
Is 8×8 good for a large business?
Is 8×8 good for a large or medium-size company? Your company is in the market for a cloud PBX solution and you’ve heard of 8×8… but are they a good fit for large organizations with more than 100 employees? Mike…
Microsoft Teams Phone System Direct Routing as a Service
What is Direct Routing as a Service for Microsoft Teams Phone System? In the short video below, Mike Smith explains Teams Direct Routing as a Service, compares it to alternatives, and provides you with the benefits of DRaaS for your…
Cloud Call Center Software with Gamification
How do cloud call center solutions incorporate gamification into their product? We all know that the younger workforce is big on gaming… but how can you use that to your advantage to improve your call center’s profitability? In the video…
Cloud PBX Features: Call Flip/Pull
What is the cloud PBX feature, “Call Flip,” or “Call Pull?” What does the feature do, and why is it useful to a medium-size company? In the video below, Mike Smith explains the call flip/pull cloud PBX feature, and how…