Blog
SD-WAN Vendors with 4G (or 5G) Backup Internet
One of the benefits of SD-WAN is the ability to automatically failover or load-balance between multiple, different ISP connections. But is 4G a good backup Internet connection, to use in conjunction with SD-WAN? In this video, AeroCom President, Mike Smith,…
ITsmiths: Jason Berryhill, CIO at OmniTRAX, Inc.
Jason Berryhill, CIO of OmniTRAX, has had an extraordinary amount of success in a relatively short amount of time. He’s only in his mid-forties, yet he’s already been the CIO of two mid-size companies. But the road hasn’t always been…
Cloud Contact Center Software with Artificial Intelligence (AI)
It’s time for your call center managers to stop listening to random call samples. Their time can be used much more efficiently. It’s also time to stop having live agents respond to customers with quick questions that could easily be…
ITsmiths: Christopher Davis, Chief Information Officer at Southern Veterinary Partners
Have you ever not received the promotion you wanted? You took it pretty hard, right? You were probably even a little angry. What did you do about it? Well that happened to Christopher Davis, and it upset him. But he…
Microsoft Teams PBX. Is it a good fit for our company?
Should your company use Microsoft Teams, for your phone system? What are the pros and cons? AeroCom President, Mike Smith, explains what he’s seen, first hand. As a long-time, enterprise telecom broker, he’s quoted Teams to many companies (as well…
ITsmiths: Michael Garner – Director of Information Security for Community Health Systems
Ever wonder if you should go back to school and get your degree? Michael Garner, Director of Information Security at Community Health Systems did. And that says a lot, considering he’s also a former member of the Army Special Forces.…
The Best Phone Systems for Large Businesses
Is hosted PBX a good fit for a large business? Yes, it is, but not all hosted PBX vendors are a good fit for large companies. In this video, AeroCom President, Mike Smith, gives you three things that a good…
ITsmiths: Michael Loggins, Global Vice President of IT at SMC
Have you ever worked for multiple bosses, at the same time? When Michael Loggins, Global Vice President of IT for SMC, first took over IT in Europe, he had over 20 bosses. He also had to deal with inherent skepticism…
SD-WAN Vendors: Application Optimization
Your company is interested in improving the performance of a cloud application and you’re researching if SD-WAN might do the trick. You’ve heard that SD-WAN solutions offer the ability to optimize (i.e. reduce the packet loss and latency of), the…