You should know about Hosted PBX Hunt Groups

You already know and heard about having a Hosted PBX (Private Branch Exchange). The appealing advantages such as cost savings is what everyone knows as the typical selling factor. However, did you know about Hosted PBX “Hunt Groups”?

A hunt group is the term that is used to call a group of PBX users and their extension numbers or other IP-PBX resources. For businesses with a hosted PBX phone system, a hunt group is referring to a set of extension numbers grouped as a single unit. These hunt groups are used strategically by businesses to distribute calls in and out of an organization. This method also allows businesses to manage open phone lines or extensions and even channel incoming calls.

A hunt group is a business life saver for times when natural disasters or power outages occur. This is because when an incoming call comes in, the system runs through the hunt group to find any available extension or open line that can receive a call.

You will get total control of incoming calls from clients when you use a hunt group since you have the freedom to allocate calls from online.

The common hunt group configurations are:

Regular: The calls follow the user list.

Circular: The last user to answer a call is noted and so the next call will go to the next user on the list.

Simultaneous: Call is directed to all the open extensions at once.

Most idle: The extension that has been idle the longest time will be given the next incoming call.

If you are interested in getting more information about Hosted PBX and your best two competitive bids for a provider, contact an AeroCom Genius today!

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